Job Description

The Role

Job Purpose:


The purpose of the Manager: Branch role is to manage a branch through the entire parcel cycle to ensure productivity and effectiveness. The incumbent of the role will achieve this by providing operational and people leadership to ensure sustained customer service levels and cost management in alignment with the company strategy.


Duties & Responsibilities:


Obtain an understanding of the operations strategy, as well as client and business needs. Develop the branch operations plan in alignment with overall operations strategy and in support of business and client requirements. Present and obtain sign off on the operations plan from operations management. Ensure that budget is developed and approved to support the execution of the branch operations plan and to achieve the required service levels. Ensure that the necessary fleet, people, systems and equipment are in place to support the achievement of the operations plan as well as client service levels. Develop and sign off KPIs that will support the achievement of the plan and client service levels. Ensure that the plan is well communicated and understood by all key stakeholders. Roll out KPIs and ensure all resources understand what is expected and how this will be managed. Implement the operations plan and provide regular reports on progress and performance of branch against the plan and agreed KPIs. Ensure effective route planning to ensure optimal utilisation of vehicles and people resources. Review and manage branch KPI reports on a daily basis to ensure operational efficiencies are being met. Adjust resources and operational plans accordingly to ensure achievement of KPI's. Contribute to the development of Standard Operating procedures and ensure that these are implemented and adhered to. Complete regular risk assessments in partnership with STQC and ensure that all risks are mitigated and actively managed Ensure that all the branch assets are actively managed (PDA's, computer equipment, vehicles etc) to ensure continual running and safe keeping. Ensure that systems are updated accurately in accordance with operational policies and procedures Effectively manage all insourced and outsourced resources who support the delivery of operational requirements in line with company policies, processes and procedures (e.g. managed services, owner drivers etc. Partner with the fleet department to ensure that all fleet is efficiently utilised, managed, maintained, regulated, and reported against in accordance with standard operating procedures. Manage and monitor branch cartage cost and practices to ensure optimal efficiency and cost reduction strategies. Manage all client contract expectations ensuring efficient collections and deliveries by closely monitoring and controlling in-conformance and out of conformance reports and performance reviews. Manage budget within authorization limits or delegations and ensure no ting process and take corrective action to address findings. Implement effective systems to collect and analysis data to make intelligent business decisions. Risk Assessment: Analyzing historical and current data to identify potential risks and vulnerabilities within the branch.

Skills and Experience

Minimum Requirements:


Grade 12 (Matric) or equivalent Studying towards a relevant supply chain management / logistics diploma or similar. 2 - 3 years' experience in a Branch Manager 1 role or equivalent thereof Experience in Managing 2 - 3 types of freight products

Required Knowledge:


Implementation of Continuous Improvement principles Intermediate costing & budgeting knowledge Knowledge of Microsoft Office, Excel, Word. Powerpoint Knowledge of labour legislation (BCEA, NBCRFLI Collective agreement etc) Route planning

Required Skills:


Ability to communicate at all levels verbally and in writing High level of business acumen Coaching and mentoring skills Conflict resolution and mediation skills Decision making skills Strong interpersonal skills with a high degree of emotional intelligence

Other

Required Competencies:


Ability to work under pressure Action orientated High level of self-motivation Detail conscious



Job Reference: RTT74542