Job Description

Job Overview

Business Segment:

Insurance & Asset Management

Location:

ZA, GP, Roodepoort, 4 Ellis Street

Job Type:

Full-time

Job Ref ID:

80447357A-0001

Date Posted:

11/23/2025







Manage and oversee the National Operations of the Assessing and Loss Adjusting functions within the Claims departments to deliver effective and efficient world class customer service in order to excel in operations. To execute on the overall SIL and SIL Claims strategy, to manage, control and attending to Assessor and Loss Adjustor audits, authorizations over-mandate and escalated customer complaints. Perform a mentoring and coaching support function to staff, claims call centre, service providers and clients on products and technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Homeowners Insurance Cover.



Qualifications

Type of Qualification:

Appropriate Diploma / Degree related to the field of expertise

Appropriate Diploma / Degree related to Leadership

FAIS Compliant



Experience Required



Minimum of 5 years in Leadership Role

Minimum of 5 years as a Building Assessor

Minimum of 3 years' experience in the Short-Term Insurance industry



Additional Information

Behavioural Competencies:

Judgement exercise

Client-facing

Analytical ability

Communication and building relationships

Resilience

Assertive

Commitment

Data

Affinity

Bank's Values

Technical Competencies:

Communication Skills

Document Management

General Administration

Insurance Operations

Insurance Processing

Insurance Products

Insurance Risk Management

Risk Management

Control Evaluation

Leadership

Performance Analysis

Process Improvement

Budget Management

Decision-Making

Training and Development

Project Management

Risk Assessment

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za