Job Description

Job Summary Job Title: Manager and guide small camp high end Location: Located in Northern Cape, Kgalagadi District. Job Type: This is a permanent position, and the expectation is to work full-time hours and potential overtime Primary Industry: Travel; Leisure, Tourism, and Hospitality Secondary Industry: Travel; Leisure, Tourism, and Hospitality, luxury Job Duties: Manage and oversee the operations of a small high-end camp in Northern Cape. Provide guidance and leadership to the camp staff to ensure exceptional guest experiences. Ensure the camp facilities are well-maintained and meet high-quality standards. Develop and implement strategies to attract and retain guests. Manage budget, expenses, and financial aspects of the camp. Handle guest inquiries, requests, and complaints in a professional and timely manner. Conduct Game drives and walks, assist with small maintenance issues report large issues. Required Qualifications: Proven experience in a managerial role within the hospitality industry. Strong leadership and communication skills. Excellent organisational and problem-solving abilities. Standard guiding qualifications, FGASA level 2-3 and trails. Education: A relevant degree or equivalent qualification in Hospitality Management Guiding Qualifications Experience: Minimum of 5 years of experience in a managerial position in the hospitality industry as well as guiding experince in Big 5 areas. Knowledge and Skills: Thorough understanding of camp management principles and practises. Proficiency in financial management and budgeting. Excellent customer service and interpersonal skills. Lead guided experince to the guests needs. Guest experience comes first, to tailor make the experience. Preferred Qualifications: Additional certifications in Hospitality Management or related fields. Experience working in luxury or high-end hospitality establishments. Working Conditions: This role involves working in a remote camp setting in Northern Cape, requiring flexibility in working hours and the ability to adapt to varying guest demands and preferences.
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