Job Description

Auto Pedigree is looking for an experienced Manager: Aftersales based at our Head Office in Spartan. This position is an ideal opportunity for someone eager to make use of their leadership and business acumen, and operations management experience to drive the achievement of branch performance targets and advance Auto Pedigree's business interests in the area.
Position Overview
The purpose of this position is to formulate tactical strategy and associated delivery plans through the achievement of the business' objectives.
Specific Role Responsibilities

• Improve the quality of customer service and retention by enhanced facilities, improved technical skills and current marketing methods.
• Ensure high standards of quality workmanship.
• Maintain effective control of expenses in line with budget objectives by monthly examination of management accounts.
• In conjunction with the achievement of labour efficiency targets, maintain workshop productivity records to monitor the effective use of labour.
• Ensure all workshop equipment is maintained as per requirements.
• Monitor all training requirements to provide satisfactory levels of skill, job satisfaction and cost-effective development of key personnel.
• Establish adequate safety and security procedures to protect property and company personnel.
• Ensure adequate maintenance of tools, equipment and other materials.

Qualifications and Experience
Minimum Experience

• 5 - 8 years' experience in a similar environment, of which at least 2 - 3 years managerial experience

Minimum Qualification

• Grade 12
• Must have a relevant Technical Qualification

Minimum Requirements

• Code 8 driver's license
• Thorough understanding of Dealership Aftersales functions
• MS Office with intermediate level Excel skills as minimum.

Essential to note: Must be willing to travel extensively.
Skills and Personal Attributes
Competencies:

• Good communication skills
• Interpersonal skills, articulate and well-spoken with internal and external customers on all levels, able to create and maintain stakeholder relationships.
• Numerical Reasoning
• Sound Judgement
• Query Resolution skills
• Conflict Management
• Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment to meeting deadlines and goals.
• Highly disciplined; driven to strictly adhere to all policies, procedures and deadlines without fail.
• Problem-solving
• Time management, including the ability to respond to/resolve queries and issues in the minimum amount of time.