Job Description

Job Summary
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Operational Management: - Oversee daily lodge operations, ensuring seamless guest experiences and efficient team coordination - Lead and mentor staff across departments, fostering a culture of excellence and accountability - Maintain high standards of service, cleanliness, and safety throughout the lodge - Accurately capture and manage guest reservations, ensuring all booking details are complete and correct while liaising remotely with the central reservations office in Johannesburg - Build and maintain strong relationships with travel agents and tour operators to support repeat business and positive brand representation - Oversee internal guest transfers and room allocations, ensuring smooth coordination and optimal guest experience - Perform duty manager shifts, including hosting guests and supervising service teams to ensure seamless daily operations - Drive on-site sales of beverages and curios, maintaining stock levels and promoting guest engagement - Coordinate and execute bush experiences such as picnics, gin stops, and bespoke outdoor setups, tailored to guest preferences - Demonstrate initiative and creativity in planning and delivering memorable moments for special occasions and celebrations
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Administrative & Financial Management - Manage lodge budgets, revenue tracking, and expense control to ensure financial sustainability - Prepare and submit accurate daily, weekly, and monthly financial and performance reports - Reconcile petty cash, credit card transactions, and supplier invoices, maintaining transparent records - Monitor Property Management System (PMS) trial balances and resolve discrepancies promptly - Support internal and external audits by ensuring compliance with financial controls and standard operating procedures - Oversee inventory management and conduct regular stock takes across departments - Investigate financial variances and implement proactive cost-control measures to optimize lodge operations Guest Experience - Personally welcome guests and ensure their stay exceeds expectations - Handle guest feedback with professionalism and empathy - Uphold confidentiality and protect guest and lodge property Staff Leadership - Lead recruitment, onboarding, and performance management of lodge and camp staff. - Conduct training, appraisals, and disciplinary procedures in line with company policy.
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- Foster a culture of excellence, respect, and continuous development. - Build strong interdepartmental relationships to ensure operational effectiveness Compliance & Sustainability - Actively participates in the Health and Safety committee to uphold workplace standards. - Well-versed in Employment Equity principles and reporting requirements. - Demonstrates a solid understanding of labour law and confidently manages disciplinary procedures when required. - Ensure adherence to SANParks regulations, environmental standards, and safety protocols. - Maintain up-to-date licences and permits for camp operations and staff. - Champion eco-conscious practices and community development initiatives. Health & Safety - Implement emergency procedures and ensure staff training and drills. - Maintain compliance with OHS legislation and lodge standards. Reporting & Communication - Maintain clear communication channels with staff, guests, and senior leadership. - Provide regular updates on lodge performance, guest feedback, and operational incidents. - Support internal and external audits and ensure documentation accuracy. Continuous Improvement - Analyse feedback to identify areas for enhancement. - Introduce innovative ideas aligned with the Lodge brand. Minimum Experience & Requirements o 3-5 years' experience in luxury lodge or hospitality management, with strong administrative exposure o Strong leadership, interpersonal, and crisis management skills. o Excellent communication and financial acumen. o Proficient in Microsoft Office and Property Management Systems (e.g., Apex, Opera).
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Valid driver's licence o First aid training and knowledge are beneficial. o Fluency in English; knowledge of Shangaan or other African languages is advantageous. o Professional, detail-oriented, and guest-centric. o Adaptable, resilient, and composed under pressure. o Self-disciplined, punctual, and respectful. o Passionate about hospitality, nature, and cultural engagement. o Able to work independently and take full responsibility for tasks. o Strong organisational skills and financial acumen. o Warm and welcoming demeanor with a commitment to excellence.
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