Job Description

Closing Date: 2025-07-31
Job Type: Permanent
Job Level: Management
Experience: Between 5 - 7 Years
EE/AA: No
Summary
Were looking for a dynamic and experienced General Management Couple to lead the day-to-day operations of the hotel, campsite, and surrounding facilities.
This is a hands-on leadership role suited to a proactive, people-focused couple with solid hospitality experience and the ability to thrive in a remote, scenic location.
Description
KEY AREAS OF RESPONSIBILITY
Operational Management

• Full oversight of daily operations across the hotel, camping, and F&B outlets
• Maintain high standards in cleanliness, presentation, and guest services
• Conduct regular walkthroughs and audits to ensure smooth function across all departments

Guest Experience

• Ensure exceptional guest service across check-in, check-out, and during stay
• Manage bookings, guest feedback, and conflict resolution with professionalism
• Drive a guest-first culture among all staff

Food & Beverage Oversight

• Oversee kitchen, bar, and restaurant operations
• Monitor food and service quality, portion control, and cost efficiency
• Ensure stock management, cost control, and compliance with hygiene standards

Financial & Administrative Management

• Create and manage budgets; monitor expenses and revenues
• Weekly and monthly reporting to shareholders and head office
• Manage payroll input, stock control, supplier accounts, and debtors

Property & Maintenance

• Oversee ongoing maintenance, repairs, and preventative strategies
• Liaise with external contractors and ensure upkeep of all facilities and equipment
• Maintain aesthetic appeal of the hotel and grounds

Team Leadership & HR

• Manage time & attendance, rostering, and inter-department coordination
• Hire, train, motivate and lead a team of approx. 40 staff
• Address staff grievances, disciplinary issues, and maintain a positive work culture

Sales & Marketing

• Drive direct bookings and occupancy in collaboration with Head Office
• Manage online travel agent (OTA) platforms and ensure accurate updates
• Support social media presence and attend relevant expos and regional events

Health, Safety & Compliance

• Ensure compliance with OHS Act and all safety regulations
• Maintain a clean, safe, and healthy environment for guests and staff
• Conduct regular safety training and uphold emergency response protocols

Minimum Requirements
REQUIREMENTS
Qualifications & Experience:

• Minimum 5 years of hospitality management experience (preferably resort or lodge)
• Strong background in F&B, operations, and guest relations
• Valid drivers license (both partners preferred)
• Experience with hospitality systems like APEX, NightsBridge, and OTAs

Skills & Attributes:

• Financial acumen: budgeting, cost control, reporting
• Excellent interpersonal and leadership skills
• Problem-solving and strategic thinking abilities
• Strong organizational and administrative capability
• Comfortable working in a remote location
• Passion for hospitality and a hands-on approach to leadership