Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayxe2x80x99s xe2x80x98iNTTerconnectedxe2x80x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldxe2x80x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

The MS WAN Operations Manager role is a central point for evaluating, optimising and standardisation of managed Network and Carrier services. It focuses on the enablement of the operational teams to effectively deliver on required service levels and the optimisation of the services on a proactive basis. Resolution of major incidents that are escalated from the operational teams. Perform due diligence to ensure services are scoped correctly, risks are highlighted to the business and successfully transitioned to the operational teams.

Working at NTT

• Oversees the technical support, engineers, and support specialists.
• Manages and monitors the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery.
• Manages all aspects of service delivery that relates to operational and client SLAxe2x80x99s thus ensuring continued focus on the execution of agreed services plans and initiatives.
• Operational service delivery enablement that supports client operating models.
• Perform advanced issue analysis and resolution.
• Adhering to the major incident process as outlined by the business.
• Transition services to operational teams.
• Conduct technical assessments on client environments and participate in service improvements.
• Comply with the companyxe2x80x99s risk procedures and policies.
• Design deliverables and targets through analysis of the business operational plans for employees in technology area.
• Resource the technology area with the right talent and skills across all levels.
• Provide coaching and feedback to employees on how to improve and sustain their performance and foster a culture of development and continuous learning.
• Assess capability in technology area and maintain a drive of continuous certification and technology relevance.
• Lead the area by managing talent related processes.
• Lead the area in such a manner as to foster innovation and technological excellence.
• Develop strategic relationships with all vendors, forging these relationships to manage agreed SLAxe2x80x99s for assurance highlighting non-performance against SLAxe2x80x99s and initiate service improvement plans.
• Compile metrics reports relating to performance, systems and people in focus area of technology.
• Identifies risk areas and non-compliance and reports on solutions.
• Commercial management and budgeting.

What will make you a good fit for the role?

Qualifications, Skills and Experience

• 7 - 10 years Technical and Management experience.
• Technical knowledge relevant to Carrier and Network operations.
• Experience supporting enterprise Networking Solutions. And have a thorough understanding of Networking principles.
• Experience creating, maintaining, following Standard Operating Procedures for repeatable processes, Network analysis and common problem resolution.
• In-depth understanding of commercial Networking offerings of the major vendors.
• CCNA, CCNP Certifications.
• ITIL foundation v4 certification.
• Understanding of networking, security, and related infrastructure concepts.
• Have a broad level of knowledge across Enterprise Architecture, Managed Services, Service Management consulting, and multiple solutions areas (Business Units), and across domains, delivery units, and geographies.

Advantageous:

• Azure/AWS/Python
• Microsoft Server, Active Directory, DNS, DHCP, and group policy concepts
• Automation and optimisation of systems

#Dimensiondatacareers

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer xe2x80x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology xe2x80x93 backed with a 150-year heritage of using technology for good. With 40% of the worldxe2x80x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the groupxe2x80x99s many new xe2x80x98firstsxe2x80x99.

Making a difference xe2x80x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self xe2x80x93 in a progressive xe2x80x98Connected Workingxe2x80x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career xe2x80x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation