Job Description

Introduction

Manage, coordinate, and service all emails received into the Admed central mailboxes.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Manage, coordinate, and service all emails received into the Admed central mailboxes.

Requirements

Matric
Office administration qualification an advantage
At least 2 years insurance administration experience
At least 2 years client servicing experience

Duties & Responsibilities

Receive emails into the respective inbound Admed mailboxes
Respond to email queries and submissions professionally and within stipulated turnaround times
Manage difficult and/or irate clients courteously, politely, and calmly
Liaise with team members regarding emails received
Upload relevant emails into the administration system
Efficiently manage complaints, ensuring every complaint is dealt with professionally
Route emails requiring premiums or claims technical knowledge or authorization to the relevant areas or team members within stipulated turnaround times
Provide support to the call centre for overflow inbound calls during high call volumes
Assist with general and reasonable ad hoc administration requests across the Admed Division
Ensure the principles of Treating Customers Fairly (TCF) are delivered across all functions, with a specific focus on achieving TCF Outcome 6 (ensuring customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim, or make a complaint

Competencies

Resilience and ability to work under pressure
Strong sense of responsibility and ownership
Willingness to go beyond the normal working day to achieve target service levels
Organized and focused
Computer literate
Quick to learn
Good communication skills
Adaptability
Discipline
* Strong interpersonal