Job Description

Job Summary

6 months on / 6-8 weeks off*

$1200 per month while working onboard, plus commission

Must have experience working on a ship in the retail department
Under the guidance of the Sales Floor Leader, the Sales Associate plays a crucial role in driving sales within the Heinemann Americas Shipboard Stores. The primary focus of this position is to provide exceptional customer service, demonstrate a deep understanding of our product assortment, and consistently surprise and captivate our customers.

Duties and Responsibilities

Provide outstanding customer service to passengers, assisting them with shopping needs and inquiries. Actively engage with passengers, offering product knowledge, recommendations, and personalized assistance. Inform guests about special offers, new products, and promotions. Handle guests' complaints and address queries promptly and professionally. Process payments accurately and efficiently, following charging protocols and procedures. Upsell and cross-sell merchandise to maximize sales and meet targets. Collaborate with team members to achieve daily, weekly, and monthly sales goals. Maintain cleanliness and tidiness of retail spaces through regular tasks such as hovering, mopping, and dusting. Maintain attractive store layouts and displays according to instructions and visual merchandising guidelines. Ensure proper pricing of shop items as per guidelines and management instructions. Monitor stock levels and promptly replenish products. Regularly check product sell-by dates and follow the FIFO (First In, First Out) principle. Assist with stock control, including receiving and storing large stock quantities while prioritizing asset protection, conducting cycle counts, and participating in inventories. Report any stock, sales, customer satisfaction, professional relations, or other business-related issues or discrepancies promptly to the management team. Be prepared to multitask and take on additional duties, including cruise line policies and procedures related to brand standards, safety, and security. Team player attitude. Can do attitude. Flexibility, Agility, efficiencies, openness to do more and inclusivity. Proactive Approach, diligence, consistency and strong ownership skills. Dedication, engagement, reliability, focus and tenacity qualities. Assignments to specific departments depending on vessel needs (i.e. Inventory, Beauty and Fine Watch Associate).

Required Skills and Experience

Previous retail sales experience, preferably in a fast-paced environment. Shipboard retail experience is preferred

. Knowledge of travel retail products and inventory management techniques. Strong customer service, communication, negotiation, and interpersonal skills, with the ability to engage and connect with passengers from diverse backgrounds. Attention to detail and strong organizational skills to maintain an orderly sales floor and inventory. Ability to work effectively within a team and independently with minimal supervision. Fluent in written and spoken English. Additional languages are preferred but not required. Ability to stand for extended periods of time and lift boxes weighing up to 50 lbs.
Job Type: Full-time

Pay: From R20000,00 per month

Application Question(s):

Do you have Visa, Medical and STCW valid?
Experience:

cruise ship : 1 year (Required) luxury sales / retail shops on ships: 1 year (Required)
Work Location: Remote