Job Description

Job Number 23158383
Job Category Loss Prevention & Security
Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Function

Reporting to the Security Manager, who in turn reports to the Director of Security, the successful incumbent is expected to effectively maintain a safe and secure environment for all guests and associates by patrolling property, permitting entry, monitoring surveillance equipment, inspecting buildings, equipment and access points, while maintaining the exceptional service standards expected in accordance with Marriott International Hotels Policies and Procedures.

What We offer

• Market related salary
• Learning and development opportunities through online platforms, on the job trainings and classroom-based courses
• Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
• Wellbeing activities and sustainability initiatives through the Take Care and 360xc2xb0 programs
• On Property Cafxc3xa9
• Medical Aid Company Benefit
• Provident Fund Company Benefit
• Associate Uniform and Laundry service thereof
• Employee Well-being Programme
• Staff Transport

Required Experience & Qualifications

• Matric
• PSIRA registered with Grade A.
• Clear Criminal record essential.
• A minimum of 4 yearsxe2x80x99 experience within the Security/Hospitality Industry in a supervisory/managerial role.
• Police/Law enforcement background would be an advantage.
• Computer literacy/proficiency is essential with knowledge of the Microsoft Office (Word, Excel, email) packages.
• Excellent verbal and written communication skills are essential.
• Must be attentive to detail and strive to be accurate.
• A valid driverxe2x80x99s license will be advantageous.
• Must be self-confident and be able to work unsupervised
• Exposure to IR management and disciplinary processes advantageous

Key Responsibilities

• Sift Management of outsourced security personnel comprising security officers & security controllers.
• Patrol all areas of the property.
• Assist in effectively managing
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
• Lock property entrances when required.
• Conduct daily physical hazard inspections.
• Respond to accidents, contact EMS or administer first aid/CPR as required.
• Assist guests/employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest/employee disturbances.
• Call for outside assistance if necessary.
• Complete incident reports to document all Security/Loss Prevention related incidents.
• Conduct interviews and obtain written statements with regards investigations.
• Conduct various investigations relating to security, Health &safety, crime etc
• Handle all interruptions and complaints.
• Resolve safety hazard situations.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Report to scenes of vehicle accidents/thefts.
• Call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
• Conduct investigations and gather evidence. Conduct interviews with relevant parties.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guestsxe2x80x99 service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate work-related information using computers and/or other electronic devices.
• Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Perform other reasonable job duties as requested by the Security Manager.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brandxe2x80x99s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,xe2x80x8b begin your purpose, belong to an amazing globalxe2x80x8bteam, and become the best version of you.

Marriott