Job Description

Purpose

The Loss Prevention Business Partner is responsible for partnering with retail stores and head office functions to develop, implement, and maintain effective loss prevention strategies that safeguard company assets, reduce shrinkage, and mitigate risks. This role provides strategic guidance, data-driven insights, and operational support to ensure compliance with security policies, protect inventory, and enhance overall business performance while fostering a culture of accountability and safety across all levels of the organization.

Key Responsibilities:

Loss Prevention Strategy Execution:

Implement and embed the company's loss prevention strategy within assigned regions or business units Translate LP policies into actionable plans that reduce loss and enhance compliance Monitor KPI performance (shrinkage, incidents, recoveries, investigations)
Business Partnering & Store Support:

Act as the primary LP point of contact for Store Managers, Area Leaders, Operations and HR Conduct regular store visits to assess risk, coach teams, and ensure compliance Guide stores on corrective actions and support with investigation processes
Investigations & Incident Management:

Lead or support internal investigations into theft, fraud, and policy breaches Compile detailed reports, evidence, and recommendations based on findings Escalate high-risk cases to HR, Legal, or senior leadership as appropriate
Training & Awareness:

Deliver LP training to store teams on topics such as shrinkage control, customer theft, and internal dishonesty Promote a culture of loss prevention awareness and ethical behavior Monitor adherence to LP SOPs and reinforce best practice
Data Analysis & Reporting:

Analyse store loss trends and risk indicators to inform strategic decision-making Use audit, shrinkage, and exception data to highlight areas of concern Provide monthly LP performance dashboards and insights to stakeholders (we must define this)

Qualifications and Experience

Diploma or Degree in Risk Management, Criminology, Business, or Security Studies. Certification in investigations, auditing, or retail security (advantageous) 3- 5 years' experience in retail loss prevention, security or compliance roles. Experience in investigation, retail operations, or internal audit is preferred. Understanding of retail risk, shrinkage, and security controls. Knowledge of relevant legal frameworks related to theft, employee misconduct, and investigations. Familiarity with retail audit processes and point-of-sale analysis.

Skills:

Conflict resolution skills Excellent investigation skills Discretion in handling sensitive matters Ability to work independently and travel frequently

Behavioural Competencies:

Strong interpersonal skills Analytical ability High integrity Strong verbal and written communication Results-orientated with a proactive approach

Please note:

The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Preference will be given to candidates who will enhance the diversity of the team, aligned to our Employment Equity plan.