Job Description

SUMMARY:
Exciting Opportunity: Lead as a Loss Adjusting Manager at a Leading Insurer!
POSITION INFO:
Lead as a Loss Adjusting Manager - Sandton or Cape Town
A leading insurer is looking for an experienced Loss Adjusting Manager to lead a high-performing team in their claims and risk division. This is an excellent opportunity for a strategic leader with a strong background in construction or loss adjusting to drive operational excellence, manage vendor relationships, and ensure compliance. hr data-start="526" data-end="529" />
Role Overview
The Loss Adjusting Manager will oversee audits, over-mandate claim authorisations, valuations at risk, fraud detection, complaints handling, and contractor rate negotiations. The role ensures operational efficiency, technical quality, and regulatory compliance.
Key Responsibilities
Lead and mentor a team of loss adjusters (desktop, field, project)
Support claims, underwriting, and complaints teams with technical input
Detect and manage fraud risks in collaboration with Group Forensics
Onboard and monitor service providers; manage vendor relations
Resolve escalated client complaints and support Ombudsman matters
Drive continuous improvement and support transformation initiatives
Ensure process efficiency, compliance, and business continuity
Minimum Requirements
Qualifications:
Advanced Diploma or Degree in Construction or related field
Relevant building/construction certifications
Experience:
5+ years managing a team of loss adjusters
5+ years in building assessment or construction roles
5+ years in short-term
Membership in professional bodies (SAIA, PIRB, IOPSA, etc.)
Knowledge & Skills:
Claims assessment, fraud detection, and risk management
Vendor and performance management
Insurance policy interpretation and compliance
Strategic planning, budgeting, change management
Strong leadership, decision-making, and communication skills