Job Description

Are you an experienced leader in claims and construction assessments with a passion for risk management and operational excellence? Our client is looking for a Loss Adjusting Manager to lead a high-performing team in a dynamic short-term insurance environment. Key Responsibilities:
Team Management & Oversight:

• Lead and manage a team handling contractor audits, claims adjustments, authorisations over mandate, customer complaints, and valuation at risk.
• Guide desktop, field, and project management adjustors on technical claim matters and rate evaluations.

Claim & Risk Management:

• Provide technical guidance to internal claims, underwriting, and complaints teams.
• Minimise claim losses and ensure compliance with auditing standards and fraud detection protocols.
• Work closely with Group Forensics to detect and mitigate fraud.

Vendor & Relationship Management:

• Support onboarding and training of service providers in line with company policies.
• Monitor performance, interpret policies, and manage service provider relationships.

Compliance & Legislation:

• Ensure adherence to relevant legislation and maintain business continuity plans.
• Stay up to date with changes in technical and regulatory frameworks.

Dispute Resolution:

• Handle second opinions, arbitration, and complex client complaints, including Ombud escalations.

Culture, Strategy & Transformation:

• Drive transformation goals, contribute to cultural initiatives, and align operations with business strategies.
• Participate in business optimisation and process improvement initiatives.

Staffing & Leadership:

• Mentor and manage the team with clear performance goals, development plans, and succession planning.
• Foster a collaborative, high-performance culture.

Qualifications & Experience:

• National Diploma or Advanced Diploma in Construction or a related field.
• Minimum 5 years' experience managing a team of loss adjusters.
• At least 5 years as a Building Assessor or in a Construction-related role.
• At least 5 years' experience in the Short-Term Insurance industry.
• Membership in professional bodies such as SAIA, PIRB, IOPSA is advantageous.

Technical Knowledge:

• Strong understanding of risk management, claims processes, and insurance regulations.
• Proficiency in audit/reporting software and Microsoft Office.
• Budgeting, governance, and internal audit frameworks.
• Change and strategic planning experience.

Key Competencies:

• Strong leadership and decision-making ability.
• Excellent communication and stakeholder management.
• Ability to drive results and continuous improvement.
• Innovative and adaptable in high-pressure environments.

The Recruitment Council