Job Description

Job Title: Waving Controller
Location: Centurion Distribution Centre
Reports To: Outbound Manager
About the Role:
We are seeking a highly motivated and detail-oriented Waving Controller to join our dynamic supply chain team. In this pivotal role, you will be responsible for orchestrating the efficient flow of orders through our warehouse, leveraging the cutting-edge Manhattan Warehouse Management System (WMS). Your primary objective will be to optimize order fulfillment processes, ensuring timely and accurate dispatch while maximizing operational efficiency. This role requires a professional with a sharp analytical mind, excellent problem-solving capabilities, and a proactive approach to identifying and resolving operational challenges. If you thrive in a fast-paced environment and possess a strong commitment to continuous improvement, we encourage you to apply.
Key Responsibilities:

• Order Wave Management: Utilize the Manhattan Warehouse Management System (WMS) to create, manage, and release order waves, ensuring optimal resource allocation and adherence to dispatch schedules.
• System Optimization: Continuously monitor and analyse WMS performance, identifying opportunities for process improvements and system enhancements to maximize throughput and accuracy.
• Problem-Solving & Root Cause Analysis: Investigate and resolve operational discrepancies, system errors, and fulfilment bottlenecks. Apply strong root cause analysis techniques to implement sustainable solutions and prevent recurrence.
• Performance Monitoring: Track key performance indicators (KPIs) related to waving, picking, packing, and shipping processes, reporting on trends and identifying areas for corrective action.
• Collaboration & Communication: Work closely with cross-functional teams including warehouse operations, inventory control, transportation, and customer service to ensure seamless order flow and address any operational issues. Foster a collaborative environment to achieve shared goals.
• Inventory Accuracy: Support efforts to maintain high levels of inventory accuracy within the WMS, including cycle counting support and discrepancy resolution.
• Proactive Issue Resolution: Anticipate potential issues in order fulfilment and take proactive steps to mitigate risks, ensuring minimal disruption to operations.
• Reporting: Generate regular reports on waving activities, system performance, and operational efficiency for management review.
• Continuous Improvement: Champion a culture of continuous improvement, suggesting and implementing new strategies and technologies to enhance overall warehouse performance.
• Adherence to Standards: Ensure all waving activities comply with company policies, safety regulations, and quality standards.

Qualifications:

• Education: A tertiary qualification (e.g., Bachelor's Degree or advanced diploma) in Logistics, Supply Chain Management, Operations Management, or a related field is essential.
• Experience: 3-5 years Experience. Proven experience in a warehouse or logistics environment, with hands-on experience using a robust Warehouse Management System (WMS). Experience with Manhattan WMS is highly preferred.
• Technical Skills: Proficient in using WMS platforms, with a strong understanding of their functionalities and integration points. Competency in Microsoft Office Suite (Excel, Word, Outlook).
• Analytical Acumen: Demonstrated strong problem-solving and root cause analysis skills, with the ability to dissect complex issues and develop effective solutions.
• Attitude: A highly pro-active and "can-do" attitude, with a self-starter mentality and a willingness to take ownership of challenges.
• Collaboration: Excellent collaboration skills, with the ability to work effectively in a team environment and communicate clearly with various stakeholders.
• Communication: Strong verbal and written communication skills, capable of conveying complex information clearly and concisely.
• Organizational Skills: Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities in a dynamic environment.

What We Offer:

• An opportunity to play a critical role in optimizing our supply chain operations.
• A collaborative and supportive work environment.
• Opportunities for professional growth and development within a leading global company.
• Competitive salary and benefits package.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability. We adhere to all local Labour Relations legislation.
Closing Date: 28 October 2025

Skills Required