Job Description

Insurance
KZN

A client in Pietermaritzburg are seeking a detail-oriented Long-Term Insurance Administrator to join thier team. The ideal candidate will be responsible for managing and administering long-term insurance policies, ensuring accurate and timely processing of claims, and providing excellent customer service to policyholders. This role requires a strong understanding of insurance policies, attention to detail, and the ability to navigate complex regulatory requirements.

Responsibilities:

Policy Administration:

• Process new long-term insurance policies, ensuring accurate data entry and compliance with underwriting guidelines.
• Maintain and update policy records, including changes in beneficiary information, coverage adjustments, and premium payments.

Claims Processing:

• Receive, review, and process long-term insurance claims in accordance with company policies and industry regulations.
• Collaborate with claims adjusters and other relevant parties to gather necessary information for claims assessment.
• Communicate with policyholders and beneficiaries to provide updates on claim status and address inquiries.

Compliance and Documentation:

• Stay current with industry regulations and compliance requirements related to long-term insurance.
• Ensure all policy documentation and processes adhere to legal and regulatory standards.

Customer Service:

• Serve as a point of contact for policyholders, brokers, and other stakeholders, providing excellent customer service.
• Address inquiries, resolve issues, and assist customers in understanding their policies.

Reporting:

• Generate and analyze reports related to policy status, claims processing, and other relevant metrics.
• Provide regular reports to management on key performance indicators and areas for improvement.

Requirements:

• Bachelorxe2x80x99s degree in Business Administration, Insurance, or a related field.
• Minimum of 2 years of experience in administration (Any Industry)
• Proficiency in insurance management software and Microsoft Office Suite.
• Strong data entry and analytical skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy in processing
• Ability to work collaboratively with cross-functional teams and build positive relationships with clients and colleagues.

Client offers a competitive salary, Medical Aid, Provident Fund and assistance with qualifications.

Email: marizaan@proappoint.co.za