Job Description

We Go Places! How about you?
Immediate Superior: Wandile Kupiso
Job Grade: 10
Location: Mthata Eastern Cape
Function: Supply Chain
Sub Function: Customer Services & Logistics
Type of Contract: permanent
Reference Number: 144087
Closing Date: 26 September 2025
Driving Customer Satisfaction through the effective management of all activities in the Distribution Centre, relating to ensuring that products are received, stored accurately and that Customer Deliveries/Collections are executed in a timely and efficient manner.
Standards and Governance

• Ensure compliance with internal controls and relevant legislation - Including ICC's, ISO, and operational audits.
• Drive continuous improvement and adherence to quality standards - Through reviews, audits, and policy implementation.

2. Customer Service

• Deliver on Case Fill Rate targets - Ensuring Customer satisfaction
• Proactively manage customer feedback and complaints, ensuring rapid issue resolution and corrective actions.o Use customer insights and performance analysis to drive service innovations and stay ahead of competitors, including Route to Consumer improvements.

3. Operations Management

• Oversee end-to-end logistics functions - Including Transport, Warehouse, Inventory, and Cost control.
• Optimize operational efficiency and costs - Including compiling of site Opex and Capex budgets

4. Leadership

• Translate and drive execution of business plans - Engage teams and ensure alignment with strategic goals.
• Foster cross-functional collaboration and team performance - Through regular meetings and shared learning.

5. Risk and Safety

• Ensure compliance with road safety, legislation, and fleet standards - Including inspections and contractor management.
• Maintain site safety, housekeeping, and health compliance - Through adherence HSER (Health, Safety, Environment, Risk) standards.

Requirements.
3 Yr Degree / First Degree / HND / NVQ 4 / Adv Dip / National Higher Dip / 3 - 4 Yr Trade Cert or Dip / T3 / S4 / 'NQF' Level 7 in Logistics / Supply Chain / Management
Up To 5 Years minimum total years of relevant experience, inclusive of 3 years in Leadership/management role
Proficient in MS Office,
SAP, Strato, Power BI, Success Factors experience beneficial
The ability to work under pressure and meet tight deadlines
Excellent communication skills (both written and oral) and sound presentation skills
The ability to work after hours and / or shifts if necessary
Knowledge of all relevant legislation
Knowledge of customer service principles and practice
Experience in a customer service environment is essential
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

Skills Required