This position directs all client in-coming and out-going communications (WhatsApp Groups, emails, telephone calls); and ensures that all administration related to relevant 'on the day' client communications is captured and processed on the Fanute systems.
The Traffic Officer also holds an internal communication role which is to ensure that all client requirements are met by the Fanute Team. This is a teams' facing post which requires a regular presence on the floor and proactive problem solving.
This position may be organised in shifts as Fanute is a 24/7 operation, which includes working on weekends, and public holidays (with the appropriate remuneration for those days as per labour law).
The post has no direct subordinates.
Reporting Structure: This position reports to the Operations Manager.
Applicants must be Computer literate (including Microsoft products, Word and Excel and familiarity with google docs).
Attributes of a successful applicant will be:
-High energy
-Understands software systems & company procedures
- Excellent communicator
- Excellent English - spoken and written
- Above average memory
- Above average attention to detail
- Team player, but able to work independently
- Self-motivated & disciplined
- Can multi-task effectively
- Can work calmly under pressure
- Practical, hands-on
- Proactive problem solver
- Strong work ethic
- People person
An advantage would be exposure to a fast-moving 24/7 laundry (or similar) industry. Good knowledge of Cape Town suburbs preferable. Own transport a bonus.
Job Type: Full-time
Pay: R15000,00 per month
Education:
High School (matric) (Required)
Experience:
office: 2 years (Required)
Language:
English (Required)
Work Location: In person
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