Job Description

Lodge Receptionist - Bela BelaWe are seeking a skilled and outgoing Lodge Receptionist to join our team at our beautiful Game Lodge, located just outside Bela-Bela. The Lodge Receptionist will be responsible for providing exceptional customer service to all guests, managing guest reservations, and ensuring a smooth check-in and check-out process. The ideal candidate should possess excellent communication and organisational skills and have a passion for the hospitality industry.Responsibilities:Greet and welcome guests as they arrive at the game lodge, ensuring a warm and friendly atmosphere.Handle guest inquiries, provide accurate information about the lodge amenities and assist with any special requests.Answering the telephone in a professional manner and transferring calls to different departments.Manage and prioritize guest reservations using the lodge's booking system (Protel), ensuring accurate and up-to-date information.Coordinate with other departments, such as housekeeping and maintenance, to ensure guest rooms are prepared and well-maintained.Process guest check-ins and check-outs efficiently, maintaining an organized and smooth front desk operation.Address guest complaints or concerns promptly and appropriately, escalating to management when necessary.Manage guest payments, process credit card transactions, and maintain accurate records of financial transactions.Provide tourism information to guests, including recommendations on local attractions, activities, and dining options.Assist with coordinating transportation and arranging safari tours or other activities for guests as requested.Maintain a neat and tidy reception area to present a professional image to guests.Minimum Requirements:Grade 12 or similar qualification.Any related tertiary or additional certification in hospitality or tourism is a plus.Proven experience as a hotel or lodge receptionist or in a customer service role within the hospitality industry.Excellent verbal and written communication skills, with a friendly and approachable demeanor.Exceptional organisational and time management skills, with the ability to multitask and prioritize effectively.Must be proficient in using computer systems and have experience using hotel reservation software (PMS), such as Protel etc.Must be fluent in English; additional languages are desirable.Strong problem-solving skills and the ability to remain calm under pressure.A genuine passion for delivering outstanding customer service and creating memorable guest experiences.Knowledge of local attractions, wildlife, or experience in a game lodge setting is advantageous.Willingness to work flexible hours, including weekends and public holidays, as required in the hospitality industry.Note: This job specification outlines the general nature and level of the position. Additional responsibilities may be assigned as needed to support the efficient operation of the game lodge.PLEASE NOTE:Should you apply for this vacancy and your skills and experience DO NOT match the inherent REQUIREMENTS of this position, YOUR APPLICATION WILL BE IMMEDIATELY DELETED. Please ensure that you READ and understand this advertised position BEFORE sending your CV / Application to us, or otherwise you will just be wasting YOUR time and ours.

JTJ Group