Job Description

Job Summary
Lodge Manager | Luxury Property Group | Thabazimbi
Kendrick Recruitment is seeking an experienced and dynamic Lodge Manager to join a luxury property group in Thabazimbi. This role is ideal for a hands-on hospitality professional with a proven track record in delivering world-class guest experiences in a five-star lodge environment.
Package:
Salary: Negotiable depending on experience
Live-in position
Key Responsibilities:
Guest Experience & Service
Act as a visible, hands-on host, engaging with guests daily to ensure a personalised and memorable stay.
Maintain the highest standards of guest care, delight, and feedback management, turning all comments into opportunities for improvement.
Respond promptly and professionally to guest queries, complaints, and special requests.
Serve as the primary contact for VIP guests, travel agents, and media visits.
Conduct guest briefings and ensure all activities and experiences operate seamlessly.
Lodge Operations
Take full responsibility for lodge operations in the absence of the General Manager.
Ensure effective communication and alignment between all departments, including food & beverage, housekeeping, guiding, guest relations, and maintenance.
Maintain departmental procedures and service standards in line with company SOPs.
Ensure the lodge is always maintained to the highest standards of cleanliness, orderliness, and presentation.
Staff Leadership & Development
Lead, mentor, and motivate the guest services team, setting clear goals and performance expectations.
Identify, develop, and support talent for career growth.
Conduct regular performance reviews with clear, two-way communication and follow up on development plans.
Foster a collaborative and inclusive culture across all lodge departments.
Financial & Stock Controls
Oversee daily expenditure control, stock management, ordering, and stock-taking processes.
Monitor guest services costs and identify efficiencies without compromising quality.
Maintain par stock levels and manage supplier relationships.
Compliance & Standards
Ensure adherence to all health, safety, and sustainability policies, including fire, hygiene, and HACCP.
Support the company's sustainability initiatives around water, waste, energy, and local partnerships.
Implement and maintain HR policies, including rostering, leave, overtime, and discipline.
Communication & Reporting
Attend management meetings and report on guest feedback, service performance, and staff development.
Prepare accurate and timely reports for senior management and the support office.
Requirements:
Minimum 3-5 years' experience in senior lodge management or guest services within a five-star safari or boutique hotel environment.
Proven track record in delivering exceptional guest experiences.
Strong leadership and interpersonal skills.
Excellent written and verbal communication skills.
Professional, emotionally mature, and flexible.
Highly organised with exceptional attention to detail and problem-solving skills.
Solid knowledge of lodge operations and luxury hospitality standards.
Valid driver's licence and own transport.
Proficiency in MS Office Suite and familiarity with property management systems.
Personal Attributes:
Exceptional attention to detail.
Strong guest focus and commitment to delivering brand standards.
Honest and effective communication skills.
Positive, enthusiastic, and emotionally resilient team player.
Excellent time management and self-discipline.
Proactive, adaptable, and solutions-focused.
Works well under pressure.
Tolerant, patient, and open to constructive feedback.
HotelJobs
Recruiter