Job Description

Job Summary
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An extraordinary opportunity awaits a dynamic
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Lodge Management Couple
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to lead operations at a prestigious
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5* Lodge
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in the heart of the
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Welgevonden Private Game Reserve
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.
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We are seeking a
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passionate, experienced
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duo who thrive in
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luxury hospitality
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and are ready to elevate
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guest experiences
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to new heights. This is more than a management role-it's a leadership opportunity to
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shape
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and
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deliver world-class luxury experiences
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.
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As seasoned
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operations professionals
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in luxury hospitality, you will oversee the
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day-to-day functioning
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of the lodge, ensuring that every detail reflects the
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highest standards
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of excellence and sophistication. Your
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strategic vision, operational expertise
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and
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commitment
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to guest satisfaction will be instrumental in maintaining the
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lodge's reputation
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for unparalleled service and elegance.
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Duties:
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Operational Management:
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Oversee the full spectrum of lodge operations in partnership with Operations Management Team
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Manage budgets, monitor financial performance, and implement strategies to enhance profitability
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Prepare and present operational reports, including occupancy, revenue, and cost analysis
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Resolve operational challenges efficiently, including leading Annual Union Negotiations
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Champion eco-conscious practices such as water conservation, waste reduction, and energy efficiency
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Champion a guest-centric culture, ensuring every interaction is memorable and personalized
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Continuously elevate the lodge's hospitality offering through innovation and attention to detail
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Strategic Planning:
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Develop and execute operational strategies aligned with the lodge's luxury positioning and group objectives
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Collaborate with senior leadership to shape long-term goals and drive continuous improvement
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Support the broader vision of the group as directed by the General Manager of Operations
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Resource Management:
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Oversee the effective allocation of staff, equipment, and financial resources
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Ensure optimal resource utilization to maintain high service standards while controlling costs
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Process Optimization:
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Continuously evaluate and refine operational workflows to improve efficiency and guest satisfaction
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Implement innovative practices to streamline service delivery and enhance productivity
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Supply Chain Management:
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Manage procurement and logistics to ensure the timely delivery of goods and services
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Build strong relationships with suppliers and mitigate risks in the supply chain
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Team Leadership:
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Lead, train, and inspire a high-performing team across all departments
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Foster a culture of excellence, collaboration, and accountability
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Promote staff development and maintain high morale through effective leadership
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Quality Control:
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Enforce rigorous quality standards across all guest touchpoints
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Monitor service delivery and implement corrective actions where necessary
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Drive the lodge's quality plan and ensure consistent implementation of brand standards
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Risk Management:
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Identify potential risks and implement mitigation strategies
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Develop contingency plans to ensure operational continuity during disruptions
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Technology Integration:
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Leverage technology to enhance operational efficiency and guest experience
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Stay current with hospitality tech trends and integrate relevant tools into daily operations
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Communication and Collaboration:
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Ensure seamless communication across departments and with Head Office
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Collaborate with cross-functional teams to align operations with strategic goals
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Requirements:
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Matric minimum
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Formal Hospitality Degree/Diploma preferable
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Minimum 5 years' experience in General Management in Hospitality Industry with proven track record within a Luxury Lodge environment
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Excellent communication, customer service & organisation skills, possessing a good command of the English language
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Strong leadership, communication, problem-solving, and organizational skills, along with financial acumen and a customer-centric approach to ensure smooth operations and guest satisfaction.
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Able to multitask and deliver in accordance with company standards.
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Ability to handle pressure, and addressing and resolving conflicts professionally and efficiently if required
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Valid RSA ID
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Valid Driver's License and own vehicle required
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Knowledge of Game Reserve Operations, understand luxury safari operations to ensure the implementation and delivery of luxury standards required at our properties
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Dynamic self-starter
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Personality profile to match relevant skills
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Well presented
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Excellent verbal and written communication skills
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Team player with high level of dedication
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Good negotiation skills
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Proficient in MS Word, Excel and PowerPoint
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Knowledge of OPERA Cloud Systems beneficial, or similar Property Management System
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Level Management
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