Job Description

Job Summary This position suits someone who thrives on streamlining operations while curating experiences that beautifully unite luxury, conservation, and adventure.
Candidate Requirements:

• 5 or more years of experience in lodge management, creating unforgettable guest experiences
• Excellent communication skills with guests, staff, and

external partners. Must be personable, empathetic, and diplomatic * Understanding of local customs and traditions to ensure respectful guest experiences

• Experience in leading, training, and inspiring a diverse team to deliver outstanding service. Foster strong professional relationships with other managers
• Ability to calmly handle emergencies and ensure staff and guests are well-informed about safety protocols
• First Aid Certified: Up-to-date first aid certification is required, with a readiness to handle any medical incidents on-site
• Will need a police clearance certificate

Candidate Responsibilities:

• Enhance the guest experience: warm hospitality, hosting, personalised service, guest safety and tailored experiences
• Staff leadership and development: team management, training & development and staff coordination
• Room inspections & maintenance: room checks, reporting issues and suggesting improvements
• Health & safety: guest safety protocols, wildlife interaction and first aid
• Environmental stewardship: promote sustainability
• Guest engagement & experience: hosting special experiences and community engagement

On Offer:

• 24 month fixed-term contract (with option to potentially renew)
• Work cycle: 60 days on, 10 days off
• Accommodation while on duty
• All meals while on base
• One annual round-trip airfare to Johannesburg
• Medical cover contributions
• 30 days annual leave
• 13 days public holidays (Malawi national holidays)
• 2 year permit covered by company

Wild Dreams Hospitality
Recruiter

Skills Required