Job Description

Department:

Technical Services / Operations

Reports To:

Technical / Operations Manager

Location:

On-site (field), Workshop & Projects

1. Role Purpose

The Lighting Technician - Team Lead is responsible for leading and supervising lighting installation teams while also performing advanced fault diagnosis, remedial work at customer sites, and workshop-based luminaire repairs. The role ensures installations are executed to specification, faults are efficiently resolved, and workmanship meets company quality and safety standards.

2. Key Responsibilities

A. Team Leadership & Site Supervision

Lead, supervise, and coordinate lighting installer teams on project and service sites. Allocate daily tasks and ensure work is completed according to drawings, schedules, and technical requirements. Provide on-site technical guidance and problem-solving support to installers. Monitor workmanship quality and ensure compliance with company standards and safety regulations. Conduct toolbox talks and enforce safe working practices. Mentor and train installers to improve technical skills and installation quality. Liaise with project managers, site supervisors, and clients to coordinate activities and resolve site issues.

B. On-Site Fault Assessment & Remedial Work

Diagnose lighting system faults at installed sites, including electrical, driver, control gear, and installation-related issues. Identify root causes and define corrective actions required. Perform minor and intermediate on-site repairs where feasible. Recommend workshop repairs or component replacement for complex failures. Compile clear technical reports detailing faults, remedial work, and recommendations.

C. Workshop Luminaire Repairs

Assess, repair, and test faulty luminaires returned to the workshop. Diagnose component failures (LED modules, drivers, surge protection, connectors, thermal management). Conduct electrical safety and functional testing after repair. Maintain accurate repair documentation and service records.

D. Quality Control & Compliance

Inspect completed installations to ensure they meet design, quality, and safety standards. Identify recurring installation or product issues and provide feedback for continuous improvement. Ensure repaired luminaires are fit for service prior to redeployment. Uphold all relevant electrical and occupational health & safety regulations.

E. Reporting & Administration

Complete site reports, job cards, and repair documentation accurately and timeously. Track material usage and report shortages or recurring failures. Provide technical input for warranty, RMA, and remedial cost assessments.

3. Skills & Competencies

Technical

In-depth knowledge of LED lighting systems, drivers, and control gear. Strong electrical fault-finding and diagnostic skills. Ability to read and interpret lighting layouts, wiring diagrams, and schedules. Experience with lighting control systems (DALI, 0-10V, sensors) advantageous.

Leadership & Interpersonal

Proven ability to lead and motivate installation teams. Strong communication and coordination skills. Ability to manage site activities under time and quality constraints. Coaching and mentoring capability.

4. Minimum Requirements

Electrical trade qualification or relevant technical certification equivalent to NQF4 Minimum 3-5 years' experience in lighting installation, fault-finding, and repairs. At least 1-2 years in a supervisory or team lead role. Valid driver's licence and willingness to travel. * Medically fit for site work, including working at heights.