Facilitate contractor care training across the business to enable them to understand the products and its applicability, keep record of the outcomes of demo and training sessions and provide the necessary reports.
Identifying and understanding the customer concerns or problems during the practical training, and feedback to R&D; Marketing and Sales. Together with these teams brainstorm solutions to address the customers concerns.
Responsible for evaluating customer complaints on product failures and provide a report on findings and propose improved solutions.
Comply with customers' site rules and practices and each demonstration, to ensure demonstrations are carried out safely for all.
As required, duties and/or tasks related to building, testing, demonstrating on on Saint-Gobain Products.
Provide support during product development by testing and providing input of the customers experience with the product to ensure that what we produce is relevant to the market.
Is this job for you?
The ideal candidate must have a matric, construction related qualification,ND/Certificate in Building Science or construction qualification will be advantageous. Drivers License. Min 3 years' experience in working with gypsum, mortears(tiling), shopfitting industries and construction sites.This role calls for a person with the analytical skills in giving solutions to customers.Willingness to travel and working long hours. The ideal candidate will need to have good communication skills and presentation skills.
To make sure nothing is forgotten
To support the Saint-Gobain business units' strategy and objectives through practical demonstrations & training. Systems and products test installations, to provide quality products and services to the customers, problems solving, helping to understand & resolve customer complaints.
A little more about us
Saint-Gobain is a global leader in the design, manufacture, and distribution of materials and solutions for the construction,
mobility, and industrial markets. With a strong focus on sustainability, innovation, and employee wellbeing, we offer a workplace
that encourages growth, creativity, and diversity. We value initiative, teamwork, and customer centricity--and support our people
with world-class training, development opportunities, and employee benefits.
Legal Statement
"We value the importance of a diverse workforce as a cornerstone of our business success. Our primary focus in selecting the
most suitable candidates for our roles is based on their skills, qualifications, and experience. We wholeheartedly embrace the
principle of equal opportunity in our employment processes and are committed to eliminating any unlawful discrimination in our
hiring practices."
Job Reference: ZAF00525
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