Job Description

ABOUT THE ROLE

The Liaison Supervisor plays a pivotal role in ensuring effective communication and coordination between the branches and head office of BMG South Africa. Reporting to the Branch Operations Manager, the Liaison Supervisor acts as a bridge between branch teams and various departments at head office to facilitate smooth operations, resolve issues, and drive alignment with organizational goals and initiatives.

DUTIES AND RESPONSIBILITIES

Communication

Represent the company in all forms of communication, maintaining good working relationships and networks with internal and external stakeholders, external suppliers, and clients. Respond to and follow up on all enquiries by email, telephone and personal visits as required. Responsibility for building and maintaining positive relationships with internal and external stakeholders. Demonstrate a strong customer service focus and quality communication and output in all interactions with key stakeholders and external contacts

Interdepartmental Communication

Serve as the primary point of contact between branch teams and head office departments, including sales, procurement, finance, HR, and logistics. Facilitate communication, information sharing, and collaboration to ensure alignment of goals and priorities.

Branch Support

Provide support and assistance to branch teams in addressing operational issues, challenges, and inquiries. Serve as a resource for branch staff on policies, procedures, and systems.

Process Improvement

Identify opportunities for process improvement and optimization in branch operations. Collaborate with head office departments to streamline processes, enhance efficiency, and drive continuous improvement initiative

Training and Development

Coordinate training and development initiatives for branch staff to enhance their skills, knowledge, and capabilities. Partner with HR and training departments to deliver training programs and workshops as needed

Performance Monitoring

Monitor key performance indicators (KPIs) and metrics for branch operations. Analyse data, trends, and performance metrics to identify areas for improvement and address performance gaps

Issue resolution

Act as a mediator and problem solver in resolving conflicts, disputes, and issues between branch teams and head office departments. Facilitate effective communication and negotiation to reach mutually beneficial solutions

Policy Implementation

Ensure compliance with company policies, procedures, and guidelines at the branch level. Communicate policy updates and changes to branch teams and provide guidance on adherence and implementation.

Reporting and Documentation

Prepare regular reports, updates, and documentation on branch operations, activities, and performance. Provide accurate and timely information to management and stakeholders as needed.

EDUCATION, EXPERIENCE AND SKILLS

National Certificate NQF4 level Bachelor's degree in Business Administration, Management, or related field Proven experience (3-5years) in a supervisory or liaison role, preferably in a corporate or industrial environment. Strong communication, interpersonal, and relationship-building skills. Ability to work effectively in a cross-functional team environment and collaborate with diverse stakeholders. Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions. Excellent problem-solving and decision-making abilities. Familiarity with branch operations, processes, and systems. Proficiency in Microsoft Office Suite and other relevant software applications. Strong organizational skills and attention to detail. Valid driver's license and willingness to travel occasionally as needed
If you have not received notification regarding your application within 2 weeks, please accept that your application was unsuccessful.

Job Types: Full-time, Permanent

Work Location: In person