Job Description

Job Summary
A prominent IT support and services company offering fully managed IT support, network infrastructure, cloud solutions, and cybersecurity services to various industries is seeking a Level 3 Engineer who will be responsible for managing complex hybrid cloud environments, hardening network security, and leveraging AI-driven tools to ensure high-performance infrastructure and compliance for a diverse client base.
Responsibilities:
Advanced Infrastructure & Cloud: Design, optimize, and manage hybrid cloud environments (AWS, Azure, VMware) and intelligent networking systems.
Cybersecurity & Threat Intelligence: Lead threat detection, incident response, and the integration of AI-based security tools (SIEM, endpoint protection).
Compliance & Risk: Implement and audit controls for GDPR, SOC 2, ISO 27001, and NIST frameworks.
L3 Technical Support: Resolve high-level escalations regarding routing/switching (BGP, OSPF), firewalls (Cisco ASA, Palo Alto), and VPNs.
Automation & Optimization: Deploy Zero Trust and SD-WAN architectures; automate repetitive tasks via Python, Bash, or Ansible.
Strategic Leadership: Mentor Tier 1/2 staff, manage vendor relationships, and lead large-scale IT transformations.
Minimum Requirements:
Networking: Expert-level routing, switching, and SD-WAN.
Security: Strong hands-on with IDS/IPS, SIEM (Splunk), and vulnerability assessments.
Cloud/AI: Proficiency in cloud platforms and exposure to ML frameworks (TensorFlow/PyTorch) for predictive analytics.
Documentation: Maintain rigorous runbooks, incident reports, and ISO 27001-compliant network diagrams.
Education: Bachelor's degree in IT, Computer Science, or a related field.
Experience: 7+ years in network/security roles, with at least 5 years in L3 support.
Core Certifications: CCNA/CCNP and CompTIA Security+.
Preferred Certifications: CISSP, CISM, CCIE, or CEH.
Availability: Participation in a 24/7 on-call rotation for critical outages.
Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to
Hire Resolve
IT/Computer
Recruiter
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.

Skills Required