Job Description

Job Summary Key Responsibilities

• Manage legal recoveries across unsecured products, including personal loans, credit cards, and cheque accounts.
• Execute effective litigation-aligned recovery strategies to maximise collections and reduce risk exposure.
• Conduct advanced debtor negotiations, including settlement arrangements and payment plan structuring.
• Manage PTPs, DebiCheck mandates, and legal follow-ups across multiple mandates.
• Link treatment and negotiation pathways to:

• Debtors owning property
• Shareholding in going concerns
• Credit-active debtors with premium Presage scores
• Utilise inbound, outbound, and non-voice channels to engage debtors effectively.
• Perform tracing and skip tracing using advanced tools where required.
• Ensure strict compliance with regulatory, legal, and internal governance frameworks.
• Meet and exceed individual and team performance targets in a high-pressure environment.

Minimum Requirements

• Matric / Grade 12 (essential)
• 2-3 years' experience in a high-pressure, target-driven collections environment with proven results
• Demonstrated litigation experience within a legal recoveries context
• Strong understanding of the end-to-end litigation process
• Experience managing unsecured credit products
• Proven ability to negotiate complex repayment arrangements

Advantageous Qualifications & Training

• Tertiary certificate in Collections, Credit Management, Finance, Customer Service, or Business Administration
• Formal training in Negotiation, Compliance, Collections, or Customer Engagement
• Trace and skip tracing proficiency using advanced systems and tools

Key Competencies

• Strong analytical and problem-solving skills
• Exceptional negotiation and communication ability
• Results-driven with high attention to detail
• Ability to operate effectively across multiple mandates
• Sound judgement and decision-making under pressure

What We Offer

• Competitive remuneration aligned to experience
• Performance-driven environment with growth opportunities
• Exposure to complex legal recoveries portfolios

If you are a driven legal recoveries professional with litigation expertise and a passion for achieving results, we invite you to apply.
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