Job Description

We are looking to hire two Leasing administrators with superb customer service and interpersonal skills.

This position is demanding and requires an energetic, well-organized individual with strong administration skills and great initiative.

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You will assist the Leasing Management Team with:

• Assist Property Manager with ensuring compliance with leasing obligations and company policy and implementing fining or warning systems when applicable.
• Assist with marketing available residential units.
• Conduct credit verification and relevant assessments of prospective customers.
• Identify suitable tenants through rigorous screening against selection criteria in compliance with company policy and within prescribed timeframes.
• Prepare and submit required lease documentation.
• Coordinate with Property Manager / Complex Manager to prepare the unit for occupation.
• Hand over tenant to property manager at entry inspection.
• Lease termination dates monitored and Portfolio Manager, Leasing Manager, Property Manager, Facilities Manager are notified of upcoming renewals.
• Notify tenant of upcoming renewal and negotiate lease renewals.
• Notify Portfolio Manager, Leasing Manager, Property Manager, and Facilities Manager of all terminations.
• Facilitate tenant relocations upon request of tenant, Property Manager or Vulamathauba.
• Complete market rental surveys.
• Monitor industry, market and competitor trends.
• Responsible for the customer experience throughout take-on process.
• Create new tenant records and update existing tenant records.
• Manage cases related to leasing on CRM.
• Resolve minor leasing complaints or direct tenants with complex complaints to the appropriate source to ensure that their problems are appropriately resolved.
• Draft leasing-related communications addressed to tenants.

QUALIFICATIONS AND ABILITIES / SKILLS:

• Matric with a relevant tertiary qualification.
• Computer Literate (CRM, MDA, Excel, Word, PowerPoint, Outlook)
• Proficient in English, Afrikaans, or isiXhosa.
• 3 yearsxe2x80x99 experience in leasing, property administration or a property-related role.
• Working knowledge of the laws governing residential leasing
• A track record of excellent customer service
• A valid Code EB (08) driverxe2x80x99s license.

What makes this job awesome? Among other perks, we have flexible working hours, actively promote learning and professional growth, honour employee wellness and have cultivated a culture of accountability, integrity, respect and excellence.

Preference will be given to applicants in accordance with the organisationxe2x80x99s Employment Equity Plan.

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