Job Description

The Learning Services Administrator plays a key supporting role within the Learning Services Sales team, ensuring the smooth and efficient coordination of training-related activities. This role focuses on administrative, operational, and marketing support to enable the sales team to focus on revenue-generating activities. The ideal candidate is highly organized, proactive, and able to multitask across various responsibilities while communicating effectively with both internal teams and customers.

Key Responsibilities

1. Customer & Training Support


- Contact customers to remind them of upcoming training sessions (calls/emails/CRM tasks).


- Assist in managing training bookings, rescheduling, and customer follow-ups.


- Manage training calendars, class availability, and trainer schedules (in collaboration with the Delivery team).


- Track attendance and follow up on no-shows or incomplete sessions.


- Handle inbound queries related to training logistics.


2. Administrative Support


- Maintain accurate customer records in CRM, including delegate information and training history.


- Pull and manage customer databases for marketing and sales initiatives.


- Assist with the creation and processing of training-related documentation (e.g., opportunity creation, invoices, attendance registers).


- Support monthly reporting and tracking of training delivery metrics.


3. Marketing Support


- Assist with the creation of email campaigns, flyers, and digital marketing content for promotions.


- Liaise with the Marketing department to align on branding, campaigns, and communication timelines.


- Monitor campaign responses and follow up with leads or delegate queries.


- Contribute to the planning and execution of webinars, newsletters, and product promotions.


4. Internal Collaboration


- Work closely with the Sales, Product, Delivery, and Marketing teams to identify opportunities to promote Learning Services offerings.


- Help streamline internal processes by identifying and documenting recurring administrative tasks.


- Support ad hoc team requests and projects.