Job Description

Job Summary:

To assist the learning leader with the effective development and deployment of learning programs across the Africa region with a focus on e-learning instructional design and management of programs on the LMS system.

Execution of deployment strategies for courses in the learning curriculum, including learning measurement reporting and continuous deployment process improvement. Work closely with the Learning Leader ensuring CPD hours are met, and core learning is delivered and feedback is appropriately documented and assessed in line with the system of quality control.

Essential Functions of the Job:

Responsible for the design and development of e-learning courses

• Responsible for the storyboard of new e-learning courses to be developed.
• Responsible for the creation of new e-learnings in the authoring tool (Storyline Articulate).
• Responsible for updates and maintenance to existing e-learning courses published.
• Manage the publication of courses to the LMS system including detailed review of functionality inline with the LMS system requirements.
• Liaise with the LMS owners on any functionality and design requirements for the publication of courses to the LMS.
• Manage the publication process from design to final publication.
• Responsible for the collation of all learning material developed with appropriate approvals for quality monitoring.
• Video editing of recorded sessions for conversion into on-demand webcasts etc.

Responsible for the co-ordination of all learning admin and transactional processes

• Work with Deployment Admin team to ensure Learning Programs are published, and CE assignment requests are submitted.

• Request monthly learning reports from the Deployment Admin team to monitor training consumption.
• Request program evaluation information post all programs from Deployment Admin team and collate it accordingly for reporting and continuous improvement purposes.
• Produce key insights from Learning Program feedback and report these to the Learning Leader.
• Provide administrative support to the Learning Leader as and when required.
• Adhere to all internal SLA's as agreed upon with the Deployment Admin team regarding submission of requests and all relevant information required in the requisite format in order to process.

Ensure a smooth Learning and Development operations function

• Scheduling of learning and development events, programs and associated briefings, with learning admins.
• Planning of all program logistics, monitoring pre-work completion, participant communications, distribution of program materials etc.
• Proactively obtain reports from Learning Admins, monitor pre-work completion and escalate to Learning Leaders, when required.
• Responsible for set up of training simulations, team allocations and register creations.
• Liaises with internal facilitators/role players and external facilitators (where required).
• Liaises with relevant parties in other offices and technical learning teams to deploy training.
• Respond to queries that are received from business in relation to training consumption.
• Responsible for management and distribution of learning content material across the African region.
• Co-ordination of group travel and accommodation bookings and catering requests if applicable.
• Responsible for the monitoring of the end-to-end accreditation process and follow up with delegates on all outstanding mandatory e-learning.
• Responsible for continuously monitoring learning consumption per learner and preparation of monthly escalation report for Learning Leaders where individuals are non-compliant
• Responsible for the execution of all ad hoc learning initiatives and all learning pertaining to the onboarding process for new joiners.
• Manages all study requests within the service line, in line with policy and budget.
• Responsible for the maintenance of the learning calendar across the region and updating the central Learning SharePoint site and the Africa Assurance Learning and Development SharePoint Site.
• Responsible for finalization of all branding, artwork and sourcing of gifts and prizes related to learning programs.
• Source team building service providers upon request
• Extract WIP reports, review data and escalate inconsistencies to Learning Leader.

Responsible for the co-ordination of Service line BBBEE requirements

• Management of preparation, collation and maintenance of documents required for BBBEE & Skills Development legislative reporting.
• Ensures all training data within the Service line is maintained accordingly and is easily accessible for interim and year-end audit processes.
• Acts as a point of contact for the service line during all interim and year-end audit processes.

Knowledge and Skills Requirements:

• Working knowledge of Storyline Articulate is a must.
• Experience with SAP - SuccessFactors LMS is desirable.
• Video editing skills in Adobe Premier Pro is desirable.
• Learning functional expertise and knowledge of learning trends.
• A working knowledge of adult learning principles and the use of gamification in learning.
• Strong oral and written communication skills and the ability to work effectively with multiple stakeholders across the organisation at all levels.
• Strong team worker with ability to coordinate and work as 'one team'.
• Provide evidence-based insights.
• Drive and deliver quality services and products to the business.
• Ability to engage and influence others, with good change management skills and a desire to act as a change champion.
• Prior experience in event management is desirable.
• A knowledge of adult learning principles.
• Strong knowledge of Word, Excel and PowerPoint.
• Relevant administration and customer/client service experience.
• Good organization and co-ordination skills
• Ability to demonstrate strong project management and time management skills.
• Ability to execute and manage programs within prescribed budgets.
• Ability to demonstrate a high level of flexibility and adaptability.
• Maintains a team focus and demonstrates effective teaming behaviours.

Supervision Responsibilities:

• Reviews the work of juniors and mentors their skills development.
• May serve as counselor or manager for other junior resources.

Other Requirements:

• May require occasional travel, both domestic and international
• Proficient in English, both written and verbal

Education and Experience:

Education:

• Bachelor's degree

Experience:

• 5+ years' experience in HR, preferably in Learning and Development within the professional services industry
• Demonstrated experience with Articulate 360 (Storyline 360 and Review 360) authoring tool
• Experience with publishing of courses to and maintaining a LMS (Learning Management System) (SAP- SuccessFactors preferred).
• Experience in Camtasia or Adobe Premier Pro (preferable) and video editing skills

Certification Requirements:

• N/A

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