Learning And Development Trainer
Western Cape, South Africa
Job Description
Join our team as a Learning & Development Trainer
Position Overview:
Mango 5 is looking for a Trainer to join our Learning and Development team. The role involves delivering training to our staff in a fast-paced BPO environment. You'll ensure new hires are well-prepared for their roles and help existing employees with ongoing development.
Responsibilities:
- Assess employee performance to identify skill gaps and create training programs to address these gaps
- Prepare materials for training sessions and onboarding programs for new hires
- Conduct surveys to measure training effectiveness and stay updated on new teaching methods
- Preferably certified as a facilitator, assessor, or moderator
- 2+ years experience in training or similar roles, preferably in an international call center
- Proficient in MS Word, PowerPoint, Outlook, and Excel
- Strong interpersonal and communication skills
- Ability to spot skill gaps and organize training accordingly
- Familiarity with various teaching methods
- Excellent organizational skills
- Willingness to work rotational shifts (USA, UK & RSA)
- Monday to Friday
- Rotating shifts 09:00 - 18:00, 10:00 - 19:00, 14:00 - 23:00, and 15:00 - 00:00
- Dynamic Holiday Roster
- Basic Salary- Market-related
- Shift allowance
- Medical Insurance
- YouAssist: Access to emergency response and home assistance
- Internal Learning Management System (LMS) for professional and personal development
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Job Detail
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Job IdJD1464684
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned