Job Description

Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.

Purpose of the Role

The Instructional Designer is responsible for designing, developing, and curating engaging and effective learning content that enhances employee knowledge, skills, and performance. This role transforms complex information into easy-to-understand, impactful learning materials using modern digital and physical tools and creative storytelling techniques.

Key Responsibilities

Design and develop engaging brand aligned training materials for a variety of delivery methods, including blended learning; face-to-face; digital etc. Collaborate with stakeholders and subject matter experts to ensure key training needs are identified and translated to drive, facilitate and achieve company goals through learning experiences. LMS (Learning Management System) support, monitoring, and management. Conduct qualitative and quantitative evaluation of learning content, experiences and competencies to drive continuous improvement initiatives. Accurately report on and monitor the learning journey and outcomes.

Requirements

Bachelor's degree or equivalent in Instructional Design, Education, Communications, Multimedia Design, or related field. 3 - 5 years' experience in content creation, instructional design, or digital learning development with strong storytelling and instructional design skills. Excellent written and verbal communication. Proficient in e-learning authoring tools (e.g., Articulate 360, Adobe Captivate, Camtasia, Vyond, Canva), including video creation. Expert knowledge of adult learning principles and learning psychology. Attention to detail and creative problem-solving abilities. Ability to work under pressure and manage multiple projects simultaneously. * Experience in financial services and or contact centre environments, advantageous.