Job Description

Become a Game-Changing Leads Specialist in our organisation! We are looking for driven Leads Specialists to be the first point of contact for incoming rental enquiries. You will spark meaningful conversations, build instant rapport, and set the tone for an exceptional customer journey from the very first call. If you love fast-paced interactions, making a great first impression, and being the voice that opens the door-this is your moment to shine!
Job description
Why You Will Love It:

• Head Office Vibes - Work in a collaborative space with a focused, dynamic, and supportive team.
• Talk, Connect, Convert - If you love people and persuasion, you'll feel right at home.
• Growth Opportunities - Build real skills in lead management, sales, and communication.
• Performance Recognition - Results are celebrated, and success opens new doors.
• Make it Happen - Play a crucial role in filling our extensive portfolio and driving business success.

What You Will Do:

• Contact and qualify rental leads generated via our marketing channels.
• Create rapport quickly and confidently over the phone.
• Provide accurate information and pass on high-quality leads to on-site teams.
• Track lead performance using our CRM and help optimise conversion.
• Collaborate with leasing, marketing, and client care to improve outreach strategy.

Minimum requirements
Qualifications

• Grade 12 (Matric).
• Tertiary education would be advantageous.
• PRA FFC (NQF Level 4 Real Estate) will be advantageous.

Experience

• 2-3 years experience in insurance call centre.
• 2-3 years experience in property sales or rentals will be advantageous.

Skills/Core Competencies

• Must be able to sell over the phone.
• Must be well spoken in English and 2 other additional languages.
• Have high work ethic.
• Excellent people skills and good interpersonal communication.
• Ability to work within CRM systems.
• Excellent understanding of sales principles (i.e., needs analysis and establishing trust).

Skills Required