Lead, Service Optimisation

Johannesburg, GP, ZA, South Africa

Job Description

Job Overview

Business Segment:

Group Functions

Location:

ZA, GP, Johannesburg, 30 Baker Street

Job Type:

Full-time

Job Ref ID:

80446134A-0001

Date Posted:

10/15/2025







To strategically lead the optimisation of service delivery processes within Group Risk and Corporate Affairs (RCA). This involves identifying opportunities, driving data-driven solutions, and fostering a culture of continuous improvement. The role also encompasses providing guidance to ensure alignment with business goals and enabling strategic decision-making across all business units, corporate functions, and the Africa Regions countries in which the organisation operates.



Qualifications



Type of Qualification:

Post Graduate Degree

Field of Study:

Business Commerce, Finance and Accounting, Information Technology, Mathematical Sciences, Engineering Sciences Study Direction, Quantitative Studies



Experience Required

Risk Business and Technology Services

Risk & Corporate Affairs

5-7 years

Minimum 5+ years of experience in data analysis, process improvement, or a related analytical role. Experience with identifying automation opportunities and participating in the implementation of automation solutions. Familiarity with statistical analysis and data visualisation techniques. Experience in the financial services industry is a plus. Experience working on cross-functional teams.



8-10 years

Minimum 8+ years of experience in data analysis, process optimisation, or a related field. Proven experience in identifying, designing, and implementing automation solutions that have yielded measurable improvements. Demonstrated experience in using statistical modelling, machine learning techniques, and data visualisation tools to drive business insights. Solid experience in financial services or a related highly regulated industry is preferred. Experience with project management methodologies



Additional Information



Behavioural Competencies:



Adopting Practical Approaches

Articulating Information

Checking Things

Convincing People

Developing Expertise

Empowering Individuals

Examining Information

Interpreting Data

Meeting Timescales

Taking Action

Team Working

Upholding Standards



Technical Competencies:



Business Analysis Environments and Perspectives

Continuous Process Improvement

Data Analysis

Data Architecture

Data Compliance

Data Quality

IT Risk Management

Knowledge Management Systems

Knowledge of Banking & Financial Service

Process Analysis and Redesign

Process Governance

Product and Services Knowledge

Risk Management

Use of Process Design Tools & Systems



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Job Detail

  • Job Id
    JD1559679
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, GP, ZA, South Africa
  • Education
    Not mentioned