Job Description

About Luno:
Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.
Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don't do memecoins.
Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We're available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.
About the team:
You will work in Fleet Experience that is responsible for building products that make it easy for our customers to invest in crypto. Your role, as Product Manager, will be to find customer value. You will apply the craft of Product Management to find customer problems and validate potential solutions to those problems.
The role in a nutshell:
Luno is a market-leading cryptocurrency exchange operating in multiple countries around the world. Having earned our customers' trust through the ups and downs of multiple crypto cycles, Luno wants to drive the performance, features, and order book depth of its crypto Exchange to support the company goals and better serve customers' needs.
We are looking for a trader-minded Product Manager that will own the Luno Exchange product, and drive innovation through customer discovery ensuring that Luno is the pre-eminent exchange in its core markets. Luno is investing in expanding our exchange capability and performance, and we are looking for a product manager that is able to help marshall that process from a product point of view, while engaging deeply with engineering teams to ensure that we build for performance and rapid growth.
Your mission will be:

• Own the product roadmap for core exchange features: spot, margin, and derivatives in line with Luno's strategy.
• Conduct competitive analysis of global exchanges to identify opportunities with Luno's core markets
• Advocate for the user by ensuring a seamless and intuitive user experience. Conduct market research to identify customer needs, market trends, and competitive landscape.
• Synthesize customer requirements and business goals into clear product requirements, identifying appropriate success metrics.
• Define and prioritize product features and enhancements to meet business goals and user needs.
• Stakeholder management - communicate product plans, progress, and results to internal and external stakeholders. Build strong relationships with key partners and customers. Liaise with country teams on their requirements for customers
• Collaborate with cross-functional teams, including engineering, design, marketing, and operations, to develop and launch new features and products.
• Work with market makers to improve order book depth and liquidity health.
• Utilize data analytics to track product performance, user engagement, and key metrics.
• Work with compliance, legal, and security teams to ensure product adherence to regulatory frameworks (AML, KYC, GDPR, etc.).
• Monitor key performance indicators (trading volume, liquidity depth, user retention, conversion).
• Lead user research to refine UX flows for onboarding, trading, and asset management.
• Coordinate cross-functional communication between product, marketing, and operations.
• Maintain awareness of emerging blockchain standards, tokenization models, and market trends.

A little about you:

• You have vast experience in the finance, trading, fintech, or crypto industries, with at least five years as a Product Manager, and responsible for launch of new products and features.
• Subject matter expert in crypto or stocks exchange trading
• Understanding of the theory and fundamentals underlying crypto economic systems
• Technical and architectural understanding of how exchange systems operate, plus the ability to converse with engineering teams on exchange performance will be an advantage.
• Experience working with multi-disciplinary teams to both create and implement a strategy of your own making, preferably in the crypto industry.
• Demonstrated understanding of the cryptocurrency asset ecosystems evolving around the leading blockchains.
• Demonstrated ability to inspire with a clear passion for this space when communicating to internal and external stakeholders.
• Strong track record of internal and external stakeholder management
• Customer requirements discovery
• Working with engineering teams in an Agile manner for continuous delivery

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Enjoy an Annual Inspiration Day in addition to your annual leave, which increases with your length of service, plus the option to buy or sell up to five days of leave.
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• A collaborative, friendly work community, with regular social events and classes hosted by our Lunauts
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Zero fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Skills Required