Job Description

Job Title : Lead: Management of Focused Taxpayer Segments
Position Reports to : Regional Director: Standard Operations: Free State and Northern Cape
Division : Taxpayer Engagement-FS&NC
Location : Bloemfontein, Free State
Advert Closing Date : 05 December 2025
About the Position
We are on an exciting journey to build "a smart modern SARS with unquestionable integrity, trusted and admired by all". Our mandate is to ensure optimal compliance with Tax and Customs legislation. We do this through fostering a culture of Voluntary Compliance and by making it easy for taxpayers and traders to comply with their legal obligations. Our Higher Purpose, the reason that SARS exists, is to provide resources that help to build a capable state, that nurtures sustainable economic growth, social development and that serves the well-being of all South Africans. We are Nation Builders.
In an era characterised by rapidly evolving technological innovation, SARS is preparing for a world where increasingly our work is informed by data driven insights, machine learning, algorithms, artificial intelligence and interconnectivity of people and devices.
This dynamic world of work calls for pioneers imbued by a sense of serving the SARS Higher Purpose and service to our people. The successful Nation Builders will work with the entire team in support of our Strategic Intent and the nine Strategic Objectives, namely:

• Provide Clarity & Certainty of tax obligations.
• Make it Easy for Taxpayers and Traders to Comply & fulfil their obligations.
• Detect Taxpayers and Traders who do not comply and make noncompliance hard and costly.
• Develop a high performing, diverse, agile and engaged workforce towards higher value knowledge and service work.
• Expand and increase the use of data to improve integrity, derive insights & improve outcomes.
• Modernise our systems to provide digital & streamlined services.
• Drive greater resources stewardship to ensure the efficient use of resources and deliver quality outcomes & performance excellence.
• Work with and through Stakeholders to improve the tax system.
• Build public trust and confidence in the tax administration system.

SARS is seeking a leader who is dynamic, highly skilled, and passionate about service excellence. If you thrive in a fast-paced environment, have exceptional planning skills, and embody integrity and confidentiality, this is your opportunity to make to make a meaningful contribution.
As Lead: Management of Focused Taxpayer Segments, you will do more than manage operations-you will influence strategy, inspire teams, and champion values that uphold South Africa's tax system.
Why Join Standard Operations Free State & Northern Cape?

• Purpose with Impact - Your work will shape compliance and strengthen public trust in our tax system.
• Strategic Leadership - Report directly to the Regional Director and be part of the executive team driving transformation in the region.

• Growth & Influence - Lead high-performing teams, nurture talent, and create a culture of accountability, fairness, and respect.

What You Will Do?

• Drive Impact - Identify and engage key taxpayer groups (Tax Practitioners, Government Departments and SMMEs amongst others), optimise revenue collection and compliance (especially Estates), and enhance the taxpayer experience.
• Champion Values - Model integrity, transparency, and trust in every decision.
• Lead with Purpose - Inspire teams, translate strategy into action, and energise others to achieve SARS's vision.
• Embrace Challenge - Solve complex issues with creativity and resilience.
• Foster Collaboration - Build strong stakeholder relationships and create a positive, empowering work climate.

What We Are Looking For?

• A great personality with strong attention to detail.
• Excellent communication, presentation, and interpersonal skills.
• Ability to engage effectively with internal and external customers.
• A solid understanding of SARS business areas and key taxpayer groups in the Free State & Northern Cape will be highly regarded.

Job Purpose
To oversee and manage the efficient identification, segmentation and engagement of key taxpayer groups to improve tax compliance, optimise revenue collection and enhance the overall experience for specific taxpayer segments.
Education and Experience
Minimum Qualification & Experience Required
Honours degree/Postgraduate Diploma (NQF8) in Finance, Tax, Audit, Estates or Business Management, AND 10 to 12 years' experience in an Estates/Financial/Taxation environment, of which 3 to 4 years at middle management level.
OR
Bachelor's Degree or Advanced Diploma (NQF 7) in Finance, Tax, Audit, Estates or Business Management, AND 12 to 15 years' experience in an Estates/Financial/Taxation environment, of which 3 to 4 years at middle management level.
Job Outputs:
Process

• Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
• Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional, and organisational changes.
• Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions.
• Provide periodic reports on performance against plan and progress on medium-term initiatives and use to realign operating plan and objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation.
• Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy development objectives appropriately.
• Create and implement tax compliance strategies tailored to the unique needs and challenges of each taxpayer segment.
• Develop and implement methodologies for continuous segmentation based on taxpayer behaviour, demographics, compliance trends and other relevant metrics.
• Manage and resolve stakeholder queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
• Manage filing and payment compliance of segments through effective stakeholder relations.
• Monitor the success of compliance strategies by tracking compliance rates, taxpayer satisfaction and revenue generation.
• Provide insight and operational enablement to ensure that frontline staff provide customised taxpayers experiences based on taxpayer segmentation and other relevant criteria.
• Provide insight and operational enablement to ensure that frontline staff provide customised taxpayers experiences to contribute to improvement of the compliance level and growth in revenue for each of the respective segments.
• Utilise large data models to identify revenue opportunities and ensure data integrity and alignment with SARS tax collection goals.

Governance

• Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Create a positive work climate and culture to energise employees and give meaning to work, minimise work disruption and maximise employee productivity.
• Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Plan and develop enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

Finance

• Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.

Client

• Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Accountability
• Fairness and Transparency
• Honesty and Integrity
• Respect
• Trust

Leadership competencies

• Concern for Impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspire others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity
• Ability to translate strategy into execution

Technical competencies

• Business Acumen
• Change Management
• Customer Liaison
• Customer Relationship Management
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• Managerial Budgeting
• Planning and Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Strategic Planning
• Tax Knowledge

Compliance Competency

• GOC Secret

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Skills Required