Job Description

Job Overview

Business Segment:

Group Functions

Location:

ZA, GP, Johannesburg, Simmonds Street

Job Type:

Full-time

Job Ref ID:

80445070A-0001

Date Posted:

9/22/2025







To direct quality of service for Business Line, Corporate Function IT across Country,shared execution.To provide insights, remediation based on assimilation of complex cross functional, multi-geography information.To provide strategic input into CIO decisions by integrating views of preventative actions, service trends, remediation in Group, Countries. Mature Business Service Management capability in Countries.Provide local vendors with strategic direction, periodic 3rd party service reviews.



Qualifications

a degree in Information studies or information Technology.

Experience Required:

8-10 years experience in good knowledge of domain appropriate technology strategies. Proven application of service management processes and frameworks

8-10 years experience in knowledge of domain operations, and understanding of ecosystems and suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.

More than 10 years experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practices.

Additional Information

Behavioural Competencies:

Articulating Information

Challenging Ideas

Checking Things

Developing Strategies

Directing People

Empowering Individuals

Establishing Rapport

Exploring Possibilities

Providing Insights

Resolving Conflict

Showing Composure

Upholding Standards

Technical Competencies:

Data Analysis

Financial Management (IT)

IT Risk Management

Knowledge of Banking & Financial Service

Organization Change Management

Service Level Management

Service Management Processes

Stakeholder Management (IT)

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za