Job Description

Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
What will you do?
The Banking Team at MiWay is seeking a driven, analytical, and people-focused Banking Lead to lead and manage the Banking and Commissions function. This role is accountable for ensuring efficient, accurate, and compliant insurance premium collections and commission payments, while continuously improving collection performance, cost efficiency, and customer outcomes.
You will lead a specialist operational team, oversee end-to-end premium billing and collections processes, and play a key role in shaping and executing collection strategies that support MiWay's financial performance, customer experience, and regulatory obligations.
What will make you successful in this role?
Minimum qualifications required

• A relevant tertiary qualification in Finance, Accounting, Business Management, Commerce, Banking, or a related field.
• An equivalent combination of formal qualification and relevant industry experience may be considered.

Minimum experience

• 5-8 years' experience in a banking, billing, premium collections, or financial operations environment, preferably within insurance or financial services.
• At least 2-3 years in a people management or team leadership role, with direct responsibility for performance management and team delivery.
• Proven experience managing premium collections, billing processes, or similar high-volume financial transaction environments.
• Demonstrated experience overseeing financial reconciliations, controls, and operational reporting.
• Practical exposure to commission calculations and payments, including handling exceptions and stakeholder queries (preferred).
• Experience with DebiCheck or debit order optimisation strategies.
• Exposure to change initiatives, system implementations, or process redesign projects.
• Experience interacting with external banks, payment service providers, or intermediaries.
• Proven ability to drive process improvement, cost optimisation, or operational efficiency initiatives.
• Experience working in a regulated environment, with an understanding of compliance, audit, and control requirements.

Key deliverables and responsibilities
Key deliverables include:
Team leadership and operational management

• Lead, coach, and manage the Banking and Commissions team, ensuring clear accountability, performance management, and skills development.
• Foster a high-performance, service-oriented culture with a strong focus on accuracy, timeliness, and continuous improvement.
• Ensure appropriate resourcing, workflow management, and capacity planning to meet operational demands.

Premium collections and billing oversight

• Own and manage end-to-end premium billing and collection processes across all payment methods (e.g. debit orders, DebiCheck, and EFT).
• Ensure collections processes are efficient, customer-centric, and aligned to business and regulatory requirements.
• Monitor and manage failed collections, reversals, re-submissions, and recovery strategies to maximise collection success.
• Continuously review and optimise collection rules, calendars, and exposure strategies to improve success rates and reduce customer friction.

Commission management

• Oversee accurate and timely calculation and payment of commissions to partners and relevant stakeholders.
• Ensure commission processes are transparent, auditable, and aligned with contractual and regulatory requirements.
• Manage exceptions, queries, reconciliations, and dispute resolution relating to commissions.

Financial control and cost optimisation

• Track and report on monthly premium collections performance, cancellations, and associated costs.
• Monitor banking-related expenditure, including transaction fees, failed collection costs, and third-party charges.
• Identify, design, and implement initiatives to reduce collection-related costs and improve overall net collection outcomes.

Reporting, insights, and decision support

• Produce regular, accurate management reports and dashboards on collections performance, trends, risks, and opportunities.
• Analyse data to identify drivers of success and failure, customer behaviour patterns, and operational inefficiencies.
• Provide actionable insights and recommendations to senior management to support strategic decision-making.

Process improvement and change delivery

• Identify opportunities to improve systems, processes, and controls across banking and commissions.
• Lead or contribute to initiatives involving new payment methods, system enhancements, regulatory changes, or operational improvements.
• Work closely with Technology, Data, Compliance, and Product teams to ensure solutions are scalable, compliant, and fit for purpose.

Risk, compliance, and governance

• Ensure all banking, and commission activities comply with relevant regulatory, contractual, and internal control requirements.
• Maintain strong audit readiness, documentation, and control environments.
• Proactively identify operational risks and implement mitigation strategies.

Stakeholder engagement

• Act as the key point of contact for internal stakeholders across Finance, Operations, Technology, Compliance, Product, and Customer Experience.
• Engage with external partners, banks, payment service providers, and intermediaries as required.
• Handle escalations professionally, ensuring issues are resolved effectively and sustainably.

Core competencies and skills
Technical competencies

• Strong understanding of insurance premium billing, collections, and recovery processes, including debit orders, DebiCheck, EFT, and banking processes.
• Experience managing commission calculations, payments, reconciliations, and exceptions.
• Solid financial control and reconciliation capability, ensuring accuracy, audit readiness, and compliance.
• Proven ability to analyse collection performance, costs, and trends, and translate insights into improved strategies and outcomes.
• Experience driving operational efficiencies and cost reduction within banking and collections environments.
• Good understanding of regulatory and compliance requirements impacting insurance collections and commission processes.

Behavioral and leadership attributes

• Strong people leader with the ability to motivate, develop, and hold teams accountable.
• Results-driven and commercially focused, with a clear sense of ownership for outcomes.
• Analytical and structured thinker, able to solve problems using data and sound judgement.
• Effective stakeholder collaborator, able to work across Finance, Operations, Technology, and external partners.
• Customer-centric, balancing commercial objectives with fair and transparent customer treatment.
• Resilient, adaptable, and able to perform under pressure in a high-volume operational environment.

Knowledge and Skills
Business Process Modeling
Business Process Reengineering
Business process mapping
Compliance and governance
Business Processes and business requirements definition
Personal Attributes
Interpersonal savvy - Contributing through others
Optimises work processes - Contributing through others
Plans and aligns - Contributing through others
Business insight - Contributing through others
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
Core Competencies
Being resilient - Contributing through others
Collaborates - Contributing through others
Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 20 February 2026.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Skills Required