Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reportingxe2x80xa2

This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.

• Raising alarms about non-adherence to schedulesxe2x80xa2 Raising prior alarms in case of any risks to meet line adherence goals

• Ensure tight management of FTE requirements and delivery

• Excellent communication skill in oral and written.xe2x80xa2 Ability to manage allocated tasks and perform them with little supervisionxe2x80xa2 Would be responsible for analyzing data to ensure accuracy

Qualifications

Grade 12

WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.xe2x80xa2 Exposure to at least one of the Voice ACD tools like Avaya CMS, Nortel, Genesys etc.

Additional Information

UK Shifts-Subject to change

WNS Global Services