Job Description

Human Resources

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.



Job Purpose

This role will support the organisations learning and development efforts by coordinating and facilitating training programs, assessing training needs, and implementing initiatives to enhance employee knowledge, skills, and performance. Also, conduct skills gap assessments and assist with designing and developing relevant learning interventions to effectively manage identified skills gaps.



The primary goal is to contribute to the growth and development of employees, ultimately leading to improved individual and organisational performance. The Learning and Development Administrator plays a crucial role in identifying training gaps, designing effective learning interventions, and ensuring the smooth execution and evaluation of training programs. By aligning training initiatives with organisational goals and employee development needs, they contribute to building a skilled and engaged workforce.



Key Accountabilities and Outputs

Learning and Development Administration

Conduct thorough Training Needs Analysis.

Assist in all Learning & Development coordination and monthly reporting.

Support the design of Learning & Development solutions and assessment instruments.

Deliver Learning & Development programs and assessments.

Contribute to Learning & Development recognition initiatives.

Assist in managing Skills Development activities.

Support the compilation of B-BBEE Skills Development monthly inputs and reports.

Assist in compiling the Workplace Skills Plan and Annual Training Report.

Liaise with external training providers and manage vendor relationships.

Manage Learnerships effectively.

Coordinate onboarding processes for new employees.



General Operational and Financial Management

Actively participate in operational planning and budgeting processes

Drive continuous improvement through streamlining and optimising relevant operational practices, processes and systems

Ensure adherence to operational and financial frameworks of practices, processes, standards and controls

Control cost and take the necessary action to mitigate any financial risks or non-compliance



Qualifications and Experience

3 year bachelors degree in human resources, Training and Development, Organisational Psychology, or a related field is typically preferred.

Skills Development Facilitator (SDF) essential

Up to 3 years experience in learning and development roles is highly desirable. This may include experience coordinating training programs, designing training materials, facilitating training sessions, and evaluating training effectiveness.

Effective written and verbal communication skills

MS Office (Intermediate), Sage People and SAP



Key Qualities

Communication

Detailed technical explanation of products, services or systems to internal or external customers or clients



Problem Solving

Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem.



Relationships Maintained

Groups of individuals at a senior management level inside the organisation



Time Management

The ability to manage multiple tasks, prioritise responsibilities, and meet deadlines is essential



Attention to detail

Paying attention to detail is important when developing training materials, coordinating, and managing data.



Behavioural Competencies



Conflict Management

Ability to openly addresses conflicts as they arise to ensure maintenance of strong relationships

Considers relevant information when resolving conflict.

Demonstrates an understanding of all parties view-points.

Takes a calm and objective approach when resolving conflict.

Proposes suggestions which promote resolution to conflicts.



Verbal Communication

Able to communicate verbally in a logical manner.

Takes the intended audience into account when communicating verbal information.

Makes use of appropriate business language in verbal communication.

Includes all relevant information in verbal arguments.

Demonstrates proficiency of language in verbal communication.

Interprets complex information to expresses own viewpoint in verbal communication.

Concludes verbal arguments by making reference to relevant facts



Knowledge of Business

Follows systematic, multi-source learning regiment designed to educate oneself quickly: keeps oneself current

Describes the important impacts that one has on the success of ones functional area and on company results; demonstrates a knowledge of the customers busines

Uses business understanding to make sound decisions and influence the decisions of others



Customer Relations

Asks questions to identify customer needs or expectations

Follows through and meets personal commitments to others on time

Takes responsibilities seriously and consistently meets the clients expectations for quality, service, and professionalism.

Continuously monitors delivery to make sure the customer is receiving good service

Shows a strong commitment to exceeding customer expectations

Able to own responsibility for mistakes, apologise and make suitable changes to services



Planning and Organising

Manages time effectively, ensuring effective completion of tasks under stressful deadlines.

Able to prioritise activities and resources, ensuring that results are achieved effectively.

Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome.