Job Description

Job Purpose

: The LCS Coordinator- Is the first point of contact for dedicated customers. The LCS Coordinator contributes to the organisational goals by interacting with customers and Krones internal partners for all matters relating to spare parts, change parts and retrofits. The focus will be on processing, planning, turnaround times, and quality of response for all enquiries, quotations and orders. Communication both internally and externally is paramount in this position.


Your tasks


Job Responsibilities include but are not limited to:

Coordinating of all enquiries, quotations, orders and invoices for spare parts and KIC business units. Following up on open quotations with Customers and Krones stakeholders, to ascertain status of potential orders Technical clarification of all queries before orders are placed, between Customers and Krones stakeholders. Support the LCS PM's with regards to planning of overhauls and installation dates. All actions from Krones LCS are to be closed out timeously and effectively. Keep Customers and Krones stakeholders updated and informed on the latest status of distribution timelines. Processing of all necessary documents accurately and timeously, as needed. Follow up on Purchasing and Warehouse departments to ensure delivery timeframes are met. Effectively using the escalation procedure to proactively prevent order delays and customer escalations. Invoice on a weekly basis. Weekly feedback task closure updates on the Billing Due list. Responsibility for the tracking of SL1 shipment to ensure on-time deliveries to Customer site, in collaboration with Warehouse Daily updating of the Customer shutdown tracker, with clear communication to Supply Chain and LCS PM's. Collaboration, support and Key Account specific requirements to be followed Proactive participation in personal development along with direct line manager. Monday Service board ticket system maintenance

Your profile


Qualification, Experience, Behaviours & Skills

Bachelor's degree in administration (Advantageous) 1- 4 years of work experience in Technical Sales (preferred) MS Office 2010 Package, SAP applications and CRM skills (preferred) Solutions orientated and able to work under pressure Knowledge of the Krones Portfolio Understanding of imports and logistics (preferred) Ability to work independently and compliant with work processes and procedures Ability to communicate with Krones international offices- Germany/ Africa * Ability to work under pressure