Job Description

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 12/24/2025
This position is responsible for providing Metso's customers with professional technical support of its products. This position will coordinate and work closely with the Service Business Line Technical Support Teams to assure a common understanding/application of technical support and information to support and provide excellent customer service on Metso Equipment.
In this position, you will report directly to the LCS Contract Supervisor.
This position is mainly located in Kathu, Northern Cape.
TEAM YOU BELONG TO
You will join our LCS team and work closely with internal and external stakeholders, such as the LCS Support Centre to assure a common understanding/application of technical and safety support and information to support and provide excellent customer service on Metso's equipment.
WHAT YOU WILL DO

• Assures customer and LCS team have access to high quality product and technical support provided in a time frame respectful of Metso's customers' sense of urgency
• Establishes best practice customer technical support services for Metso equipment
• Effectively and accurately install, commissions and maintain Metso equipment
• Undertake effective and accurate repairs to Metso equipment and in accordance with Metso Standards
• Interpersonal skills are required due to regular interaction and feedback with the customers
• Must be able to effectively and accurately work in a fast-paced environment on several projects simultaneously, with the ability to organize and prioritize tasks
• Positive customer relations, communication and delegation skills are essential
• Experience and capabilities enable carrying out responsibilities with limited direction
• Perform routine and non-routine maintenance activities
• Inspect, install, adjust and maintain mechanical machines and equipment on site.
• Component rebuild & replacement
• Equipment lubrication
• Ensure work is carried out in a safe and efficient manner and provide input directed at improving the safety, efficiency and overall effectiveness and Reliability of equipment
• Provide input to Maintenance and Reliability improvement initiatives
• Recommend job plan and tool changes to Maintenance Supervisors
• Safely operate specific units of mobile equipment including overhead and mobile crane, forklifts, etc...
• Follow all plant specific Policies E.g. No Smoking areas, lockout, Confined Space, Working at Heights, PPE, ect...

POSITION SPECIFICATION
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency and/or ability required.
WHO YOU ARE

• Matric (Grade 12)
• Computer Literate
• Understanding and principles of customer relations and interaction
• Minimum 5 years' field service experience on mining process equipment (Crushers / Mills) - Essential
• Ability to effectively communicate with a drive and performance orientation
• Ability to work in a team atmosphere
• Knowledge of Mine Health and Safety Act

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

• A self-motivated individual with the ability to work under stress and meet deadlines
• Good communication, co-operation and interpersonal skills
• Strong technical, analytical and mechanical skills and abilities
• While performing the duties of this job, the employee is required to sit; use hands and fingers; reach with hands and arms; and talk or hear
• The employee is required to stand, walk, and climb or balance
• The employee must lift and/or move up to 15 kg

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Climbing of stairs, ladders, scaffolds at jobsites and customer facilities
WHAT'S IN IT FOR YOU

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
• Compensation and rewards - Global incentive program tied to business and performance targets
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

GET IN TOUCH
Want to rise above the possible with us?

• Go to our website www.metso.com, click on careers and start your application

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Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

Skills Required