L2 Support Analyst/ Front End Design (html, Javascript, Css, T Sql)
Epping, WC, ZA, South Africa
Job Description
We are seeking a technically skilled and analytical
IT Support Analyst
to join our dynamic team of 15+ professionals. The ideal candidate is a natural problem-solver, highly organized, and comfortable working in a collaborative, fast-paced environment. You will provideLevel 2 technical support
and take ownership of individual projects, ensuring the smooth operation and customization of business-critical platforms.Key Responsibilities:
Provide
Level 2 support
, troubleshooting and resolving technical issues across various systems. Manage and maintainServiceEngine (SE)
andAssignment Management Pro (APRO)
platforms. Configure and customize SE and APRO platforms for our UK-based clients usingHTML, CSS, JavaScript, and T-SQL
. Analyze system queries and deliver efficient problem resolutions. Perform ad hoc maintenance and technical support tasks. Develop and maintain up-to-datetechnical documentation
, including design specs, user guides, and release notes. Collaborate closely with support analysts and other stakeholders to resolve tickets promptly and effectively.Requirements:
3+ years' experience
in a similar technical support or system analyst role Proficient inHTML, CSS, JavaScript, and T-SQL
Strong problem-solving and analytical skills Excellent verbal and written communication skills Fluent inEnglish
(spoken and written) Basic understanding ofAPIs
anddata mapping
Experience withServiceEngine (SE)
Experience withAPRO
systemsJob Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1457815
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEpping, WC, ZA, South Africa
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EducationNot mentioned