Job Description

Growing IT company is seeking a L2 Support Technician to join their team in Westville. The successful candidate will be responsible for managing day-to-day service desk operations, providing L1 and L2 remote support to clients, and ensuring all SLAs are met. Duties include ticket management and escalation, troubleshooting technical issues, and monitoring service desk performance metrics. Applicants should have a related qualification, 3-5 years' experience as a L2 Support Technician, with networking and server experience as well as proficiency in M365 being essential. Qualifications such as A+, N+, Cloud +, or MCSE are advantageous, as well as an ITIL certification or experience managing a service desk. Drivers license and own car essential. * What is your name?

• What is your telephone number?
• What is your highest level of education?
• Do you have an A+, N+, Cloud +, and/or MCSE qualification?
• How many years' experience do you have as a L2 Support Technician?
• How many years' experience do you have with networking and servers?
• Are you proficient in Microsoft365?
• Do you have ITIL certification or prior experience managing a service desk?
• Do you have your drivers license and own vehicle?
• What area do you live in?
• What was your last salary?
• What salary do you require?
• Have you ever attended an interview with RESOURCE recruitment before?

Area:
Westville
Salary:
R15-30 000 (Depending on Qualifications and Experience)
Growing IT company is seeking a L2 Support Technician to join their team in Westville. The successful candidate will be responsible for managing day-to-day service desk operations, providing L1 and L2 remote support to clients, and ensuring all SLAs are met. Duties include ticket management and escalation, troubleshooting technical issues, and monitoring service desk performance metrics. Applicants should have a related qualification, 3-5 years' experience as a L2 Support Technician, with networking and server experience as well as proficiency in M365 being essential. Qualifications such as A+, N+, Cloud +, or MCSE are advantageous, as well as an ITIL certification or experience managing a service desk. Drivers license and own car essential.
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