Job Description

Business Unit:

Discovery Connect

Function:

Call Center / Contact Center

Date:

4 Aug 2025







The successful candidate will be expected to lead, manage and guide a team of Telesales short -term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.





Key purpose





To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.





Key Outputs





The successful candidate will be expected, but not limited to perform the following key outputs:




Leading and managing a team of 10 - 12 telesales short-term agents

Performance Management, coaching and developing team.

Drive staff to achieve required targets and is accountability for teams overall sales targets

Assessment of consultants calls - QA.

Assisting with interviews & Role plays.

Dealing with elevated queries/problems.

Managing the ongoing relationship between brokers.

Ensuring continual communication between management and staff.

Adhere to and enforce internal policies.

Inspire, motivate and support team.

Able to work overtime from time to time, which may include weekends.


Personal attributes and skills




Excellent verbal and numeric communication skills

Sales Orientated

Quality driven

People-focused

Quality driven

Attention to detail

Strong Interpersonal Skills

Strong Leadership skills

Problem solving skills

Decision making skills

Stress tolerance

Excellent time management skills

Organizational awareness

Ability to work within a team and drive team culture

Grade 12 - essential

4 years outbound/ Inbound experience - essential




Short Term experience




3 years Team Leader/leadership experience - Non negotiable

Proficient in English - essential (writing, reading, speaking)

Bi-lingual - advantage (writing, reading, speaking)

Computer literate - MS Office, especially Excel - essential

Regulatory Exam and NQF 5 FAIS credits

* BCOMM or related degree will be advantageous