Job Description

Reservations Agent (Kalahari) JB5981
Kalahari (base on Game Reserve/Live in)
R15000 - R20 000 per month

The Reservations Agent, at one of South Africa’s most respected conservation game reserves, is the first point of contact for guests, travel partners, and agents. This role ensures a seamless, accurate, and personalised reservation experience while upholding the lodge’s luxury hospitality standards.

Working conditions: This role is based at the Game Reserve in the Northern Cape. Flexibility is required during peak booking periods, including extended hours when necessary.

Working cycle: Six weeks on with two weeks off OR Three weeks on with one week off

Requirements:
Minimum 2–3 years’ experience in reservations, preferably within luxury hospitality or safari industry
Proficiency in reservation systems (ResRequest, PANStrat, Opera, or similar)
Excellent written and verbal communication skills in English (additional languages advantageous)
Strong attention to detail, multitasking, and time management skills
Passion for African travel, conservation, and high-end guest service
Ability to work independently and within a team in a fast-paced environment
Understanding of the travel trade and global tourism market advantageous

Responsibilities:
Handle reservation enquiries via phone, email, and booking platforms professionally
Manage reservations from enquiry to confirmation with accurate system capturing
Build and maintain relationships with travel agents, tour operators, and guests
Coordinate with internal departments to ensure a seamless guest experience
Upsell lodge experiences, safari options, and air transfers
Manage amendments, cancellations, and special requests efficiently
Ensure deposits, invoicing, and payments align with company policies
Support the Reservations Manager with reporting, audits, and database maintenance

If you are passionate about delivering exceptional guest experiences and thrive in a luxury hospitality environment, this role is for you.

Skills Required