Job Description

About the job

Who We Are

Arcady Media Inc. is a world-class email marketing agency committed to delivering unparalleled service and results. Our mission is to be the best in our field, providing top-notch solutions that drive success for our clients. We pride ourselves on our expertise, innovation, and dedication to achieving excellence in all we do.
Our 3 core values: Embrace Collaboration, Continuous Learning, and Be Honest.

Role Summary

As a Klaviyo Email Marketing Specialist, your mission is to implement, analyze, and optimize data-driven retention strategies that grow revenue and lifetime value for DTC brands.
You will work closely with Account Strategists, Designers, and Tech Specialists to build and improve campaigns and flows in Klaviyo. You will combine strong technical execution with performance analysis to identify what is working, what is not, and how to improve.
This role is ideal for someone who enjoys problem-solving, thrives in Klaviyo, and is passionate about turning performance data into smart retention decisions.

How This Role Fits on the Team

This role works closely with the Lifecycle Marketing Manager, who leads the client relationship, sets the overall retention strategy, and manages the creative team.
Your focus as the Email Marketing Specialist is on execution and performance.

You will be responsible for:

Building flows and campaigns in Klaviyo Running A/B tests and troubleshooting issues Analyzing account performance and uncovering opportunities
The Account Strategist sets the direction -- you help drive the results through smart implementation and optimization.

Key Responsibilities

Technical Execution & Flow Optimization

Build, QA, and optimize lifecycle flows and campaigns in Klaviyo using Figma designs and brand guidelines Use dynamic content, segmentation, and if/else logic to personalize messaging across customer journeys Implement A/B tests and adjust campaign logic based on results and behavior triggers

Performance Analysis & Reporting

Analyze Klaviyo and Shopify data to uncover insights on LTV, repeat rate, list health, and engagement Provide monthly reporting and clear next-step recommendations based on trends, tests, and performance metrics Identify underperforming segments, drop-offs in flows, or areas of opportunity across the lifecycle funnel

Strategy Support

Support Account Managers and Strategists by translating business goals into specific CRM tactics and technical implementation Audit accounts for flow gaps, list health issues, or segmentation opportunities Help shape campaign testing strategies to drive conversion, retention, and engagement

Collaboration & Troubleshooting

Work closely with Designers and Email Techs to ensure quality execution across all assets Troubleshoot Klaviyo issues and provide platform expertise across the team Collaborate with integration partners and external platforms when needed
Disqualifiers

Who should not apply:

If you avoid troubleshooting and rely on others to solve problems If you are not comfortable learning new tools or adapting to fast-moving client needs If you prefer a rigid, step-by-step environment If you have no interest in eCommerce or retention marketing If you struggle to manage multiple deliverables at once or keep projects moving
Qualifications & Experience

Required:

2+ years in email marketing, CRM strategy, or retention for eCommerce or agency Hands-on Klaviyo experience with building flows, testing, segmenting, and reporting Strong understanding of lifecycle strategy and key metrics like LTV, CAC, and repeat rate Able to translate performance data into specific campaign or flow optimizations Experience using Figma to build responsive, high-quality emails Comfortable working with cross-functional teams and communicating recommendations clearly

Preferred:

Familiarity with Shopify and Klaviyo integrations Background in lifecycle marketing, growth, or analytics Experience using ClickUp, Slack, and Google Workspace
Benefits

Mentorship from industry leaders and continuous training opportunities Career development as the agency expands into new realms like events, private communities, and learning resources Be part of a movement aiming to dominate the retention marketing space in eCommerce for CRM Engage with a supportive, collaborative team while working on diverse and exciting D2C brands Competitive salary and performance bonuses Work with high-profile DTC brands, providing ample opportunity to build a standout portfolio A flexible and remote-friendly work environment
How to Apply

Stage 1: Complete the pre-screening form attached.
If you are successful, you will move onto the next phase of our interview process.
Stage 2: Meet-and-greet call with one of our team members ? Vibe Check
Stage 3: Trial Assessment ? Could be a call or a task
Stage 4: Shortlist all candidates
Stage 5: Interview with CEO ? Alignment
Stage 6: Present you with an offer to join our team

Technical Details

Commitment: Full-time
Location: Remote
Salary: TBD

Job Type: Full-time

Pay: R25473,00 - R30568,00 per month

Application Question(s):

Tell us about your Klaviyo Email Marketing experience.
Experience:

Agency (Klaviyo Email Tech): 2 years (Required)
Work Location: Remote