Human Agility is assisting a provider of Returnable Packaging and supply chain solutions to various industries with critical capabilities in the Automotive, Agriculture, Retail, Health Care and General Manufacturing sectors. As a leading service provider, we proactively seek out the expressed and unexpressed optimised process efficiency needs of any industry and provide solutions that offer visibility, collaboration, control, and efficiency.
Key Accounts Manager Career Opportunity Port Elizabeth
About the Job:
Human Agility has an exciting career opportunity for a dynamic Key Accounts Manager to join our Key Accounts team based at Port Elizabeth. We seek to recruit, develop, and retain the most talented professionals from a diverse candidate pool.
Our experienced Key Account Team embraces relevant agile practices to ensure we continuously lead in our business domain.
And we make every effort to make our product, approach, and work culture dynamic and relevant to ever-changing market requirements.
Responsibilities:
xc3xb6 Build and Maintain Client relationships.
xc3xb6 Assume full responsibility for the existing client accounts.
xc3xb6 Address and resolve issues/queries and report back to relevant parties.
xc3xb6 Constantly explore opportunities to expand and grow within the existing Client Base
xc3xb6 Can engage in consultative selling and has a business solutions approach, including the ability to understand clients business needs.
xc3xb6 Prepare, manage presentations, proposals and account plans.
xc3xb6 Meet and exceed defined and assigned sales targets.
xc3xb6 Effectively forecast, plan, implement and deploy projects for clients.
xc3xb6 Define and adhere to Prompt response time and methodologies to client queries.
xc3xb6 Define SLAs
xc3xb6 Ensure adherence to agreed SLAs.
xc3xb6 Ensure Clients are at all times informed on all Human Agility Products and Services
xc3xb6 Analyze and map the client process and equipment volume/type flow.
xc3xb6 Update and maintain customer contact detail: (Finance, Logistics, Purchasing, Scan users/web capturing users, production)
xc3xb6 Plan and facilitate Client education on new technologies and developments (products and services)
xc3xb6 Facilitate training on EAM (system and scanner) and new technologies/applications.
xc3xb6 Proactively identify issues that may influence a current client to review their affiliation.
xc3xb6 Proactively investigate rates/competitor activity/competitive product/s that may influence client affiliation and explore/introduce counter measures to ensure client retention and advise Senior management of potential issues that may impact a client/s decision to review their affiliation with Human Agility.
Qualifications, skills, and experience:
Qualifications:
xc3xb6 Matric / Grade 12
xc3xb6 Relevant Qualification
Essential Skills
xc3xb6 Demonstrate a clear understanding of all operational activities within Human Agility
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