Job Description

• Manage SRS merchandising team

• Develop in store promotions

• Resolve queries lodged by Builder Warehouse

• Increase sales of - Sanware - Taps - Accessories

• Submit monthly sales figures per category

• Submit monthly strategies to further develop the account

• Achieve sales targets as defined by Sales Manager

• Ensure thorough knowledge on all products

• Maintain regular customer call cycle

• Develop and maintain excellent customer relationships

• Gather thorough knowledge of competitor environment

• Ensure products optimally displayed in stores and in-store branding is optimized

• Develop good understanding of customer needs

• Grow existing product range within customers

• Identify opportunities within existing customers

• Follow up on any customer requests

• Monitor the market for sales opportunities

• Consult price trading with Line Managers

• Supply new customers

• Monitor sales and profit for each account

• Assist customers pro-actively

• Provide training to store staff

• Provide open lines of communication

• Provide feedback and resolve outstanding orders

• Implement quick responses to customers

• Resolve customer complaints effectively

• Develop good understanding of customer needs

• Provide support to customers to increase sales

• Assist the customer with - Returns - Account queries - General queries

• Maintain accurate records of pricing structures

• Ensure customer pricing is correct

• Communicate pricing to Internal Sales to limit credits

• Provide feedback to Sales Manager on competitor activity or any other information requested

• Escalate customer dissatisfaction on pricing, delivery complaints, quality, and timeframes

• Create a product budget per each customer

• Senior Certificate (Matric Grade 12)

• Relevant tertiary qualification

• 2-5 years of working experience in Sales

• MS Office Knowledge

• Knowledge of plumbing brands such as Macneil

• Customer account management

• Proven sales history Skills and Abilities

• Ability to work under pressure

• Able to make decisions

• Good presentation skills

• Reliable and honest

• Good Communication skills

The Building Company