Job Description

A Leading Pharmaceutical company has a vacancy for a Key Account Support Executive (Private Market) to provide end-to-end operational, analytical, and coordination support to the Key Account Manager for the Private Market business
Role Purpose:
The Key Account Support Executive will provide end-to-end operational, analytical, and coordination support to the Key Account Manager for the Private Market business. The role ensures seamless order processing, accurate stock and revenue visibility, and effective liaison between the company and the distributor. This position is critical for maintaining service levels, improving process efficiency, and supporting business growth.
Key Responsibilities
Order Management & Fulfilment Tracking

• Receive, record, and track all customer orders from submission to final delivery.
• Monitor order status with Supply Chain, Logistics, and the Distributor to ensure timely fulfillment.
• Proactively identify delays or issues and escalate to the KAM.
• Maintain an accurate daily order tracker for internal visibility.

Stock on Hand (SOH) Tracking

• Monitor stock availability at the Distributor and within internal warehouses.
• Reconcile weekly SOH reports and flag risks of low inventory or potential stock-outs.
• Inform the KAM about supply constraints and support replenishment planning.

Revenue Forecasting Support

• Assist the KAM in preparing monthly and quarterly revenue projections.
• Consolidate order trends, stock availability, pipeline orders, and market movement.
• Maintain a rolling forecast file with variance tracking against targets.

Liaison Between Company & (Distributor)

• Act as the primary coordination point for operational matters with the Distributor.
• Ensure timely exchange of information regarding orders, stock, credits, and deliveries.
• Support alignment of processes and maintain strong working relationships with the Distributor counterparts.

Credits Management

• Track and register all credit requests received through the Distributor or customers.
• Review credit documentation for completeness and accuracy.
• Present credit cases to the KAM for review and approval.
• Coordinate with Finance for final approval and ensure timely closure.

Reporting & Administration

• Prepare weekly dashboards on orders, stock, credits, and forecast status.
• Support KAM with presentations, analysis, and data requests.
• Maintain accurate records and ensure audit readiness.

Qualifications & Experience

• Bachelor's degree in Business, Supply Chain, Commerce, or related field (preferred).
• 0 - 2 years of experience in commercial operations, supply chain coordination, sales support, or key account support.
• Experience in FMCG or pharmaceuticals advantageous.
• Strong data management and Excel skills (pivot tables, lookups, dashboards).
• Experience working with distributors or logistics partners beneficial.

Skills & Competencies

• Strong attention to detail and accuracy.
• Excellent communication and coordination skills.
• Ability to work under pressure with tight timelines.
• Proactive approach to problem-solving.
• Strong analytical and numerical ability.
• Customer-oriented mindset.
• Ability to build relationships across functions.

What Success Looks Like

• Orders move smoothly from receipt to delivery with minimal errors.
• KAM has clear visibility of stock, credits, and revenue at all times.
• Distributor engagement is efficient, professional, and well-managed.
• Forecasts become more accurate and reliable.
• Credits are processed correctly and on time.

Candidates that meet the criteria may submit their applications via this portal or via vacancy link on www.mnarecruitment.com
Should you receive no feedback within 7 days, please accept your application as unsuccessful.

Skills Required