Job Description

Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Key Account Manager, to join the Key Accounts team at CCBA. The role will report to the Customer Manager.
CCBA is the 8th largest Coca-Cola?authorised bottler?in the world by revenue, and the largest on the continent. It accounts for over 40% of all Coca-Cola?ready-to-drink beverages?sold in Africa by volume. With over 14 000 employees in Africa, CCBA?group?services more than 800 000 customers with a host of international and local brands. CCBA group operates in 14 countries: South Africa, Kenya, Ethiopia, Uganda, Mozambique, Namibia, Tanzania, Botswana, Zambia, Eswatini, Lesotho, Malawi and the islands of Comoros and Mayotte.
Key Duties & Responsibilities

• Revenue and Margin Growth : Achieve and exceed targets for revenue and margin growth through tactical account management and category optimization
• Customer Satisfaction and Growth : Strengthen relationships with key accounts, leading to improved customer satisfaction and mutual business growth
• Campaign Implementation : Drive the successful execution of promotional campaigns, resulting in market share gains and improved KPIs for National/Regional accounts
• Stakeholder Alignment : Ensure that all internal and external stakeholders are aligned with and support the execution of customer plans
• New Product Launches : Secure listings and drive sales for new product launches across key Account customers
• Financial Management : Maintain optimal financial health for key accounts, collaborating with the finance department to resolve pricing claims and other financial issues
• Corporate Governance : Comply with Coca-Cola system standards and ensure good governance practices

Skills, Experience & Education
Experience

• 6-8 years of management experience in Sales within an FMCG environment
• Proven experience managing key accounts in the FMCG environment, with a focus on revenue and margin growth
• Demonstrated success in negotiating trading terms and managing customer relationships
• Familiarity with customer business models, market trends, and competitor activities
• Experience with cross-functional collaboration, particularly with operations, finance, and supply chain

Skills

• Deep understanding of sales and marketing principles to drive revenue growth and optimize business plans
• Ability to build strong, collaborative relationships with key account customers, ensuring mutual business success
• Strong negotiation skills with the ability to settle differences diplomatically while maintaining positive relationships
• Ability to anticipate future trends, articulate competitive strategies, and devise customer plans that drive business growth
• Sound understanding of financial metrics, pricing strategies, and return on investment to manage account profitability
• In-depth knowledge of business policies, market trends, and competitor strategies
• Strong focus on delivering results through effective execution of campaigns, business plans, and promotional strategies
• Competent in using digital platforms and systems for managing customer accounts and tracking performance

General
The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing. Only applications submitted through the e-recruitment portal will be accepted.
Policy
At Coca-Cola Beverages Africa we are proud to celebrate diversity and we strive to achieve an equal opportunity workplace by being cognisant of affirmative action requirements. It is our policy to be mindful and compliant with all our regional requirements and national laws for those regions. Employment at Coca-Cola Beverages Africa is based solely on an individual's merit and qualifications directly related to their field of competence. We do not discriminate against an employee or potential employees because race, colour, religion, sex, national origin, sexual orientation, age, marital status, disability and gender identity.
At the heart of our recruitment processes is the need to create a value driven experience for all applicants. To all recruitment agencies: Coca-Cola Beverages Africa does not accept agency resumes for roles that we post and make available. Please do not forward any resumes to any Coca-Cola Beverages Africa employees and Talent Teams as we are not responsible for any fees related to unsolicited resumes.

Skills Required